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Unrecognized version and cannot be read

6 REPLIES 6
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Message 1 of 7
adminJUMPG
436 Views, 6 Replies

Unrecognized version and cannot be read

I was using Advance steel in the morning all fine (Didn't mess around with any settings or system files. I was only outputting some single part plate details). Closed it. Went to use it again in the afternoon and now it is opening a blank Drawing1 on start up and continuously bringing up a window saying: unrecognized version and cannot be read.

I have followed the solution: https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Unrecognized-versi...

I have deleted all files in the templates folder and created a new template file so it is the only thing in there.

I have made sure all Advance Steel/AutoCAD/Licensing updates have been downloaded and installed

The error also appears whenever I open any of my previously working .dwg / .dxf / .dwt files.

I have even tried every value of the STARTUP command and the error still persists when opening any drawing file.

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6 REPLIES 6
Message 2 of 7
adminJUMPG
in reply to: adminJUMPG

Update: 

I have backed up all my files. Uninstalled AS2024 and re-Installed AS2025.

This seems to have fixed the problem for all of 10 minutes.

 

I was doing some test loading of random .dwg's from my backups, I was about 5 files loaded until one of them triggered the error. I then tried to open the previous 4 files and each one of them now had the error. I closed AS and re-opened and was met with the blank Drawing1 .dwg instead of the fresh template I had just set up along with a waterfall of error windows.

 

I uninstalled/re installed again, tried some different .dwgs and same result after a few files. 

 

Thankyou for taking the time to read this

Message 3 of 7
adminJUMPG
in reply to: adminJUMPG

Update2: I uninstalled / reinstalled and was able to open all of my models, so I thought the problem was fixed.
I was in the the ASTemplate.dwt adding some extra base linework for ref point 0,0,0. I clicked on the View tab then properties tool and the error popped up again.
Once again, now when I open AS it brings up a blank Drawing1 with the mountain of error windows and now none of my models open without the error.
Message 4 of 7
adminJUMPG
in reply to: adminJUMPG

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Message 5 of 7
alickomay
in reply to: adminJUMPG

i having same problem 

it just stops any work flow  

just spent 1.5 h to make 2 layout picture  normaly it be lest then 5 mins 

think it mite be time to find a tekla job

Message 6 of 7
pendean
in reply to: alickomay

@alickomay @adminJUMPG time for

Message 7 of 7
adminJUMPG
in reply to: adminJUMPG

In the end I found out what was causing my troubles... a single .dxf file that had been generated from a plate that had not been assigned a model role (none). After a good hour of filtering down through my layers of folders, (making copies, deleting layers, and reloading the good file paths), I found the file, deleted it and everything returned to normal.

 

As previously stated, I did try multiple resets and re-installs, which in my opinion is a moronic fix for a problem. If you don't know what your problem is to begin with then how are you going to avoid it for next time? Not to mention the time wasted setting up profiles again (even after making backups, not all of my settings made the migration).

 

The help I got from Autodesk was pathetic. All they suggested was, again, to do a reset/re-install. In the time between their initial emails and scheduled video consultation, I found the problem, fixed it and when I gave them an explanation as to the problem/solution they were genuinely lost for words. It was as if they had no insight into this problem and just took my feedback "into consideration". Paraphrasing here: they said "Oh, okay, well we can't help you now, just don't do that again".

 

Words cannot explain how livid I was about this whole situation and how such a small thing, one file!, can cripple an entire program.

 

I guess I've learned the hard way to double check model roles before exporting...

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