Advance Steel doesnt work

[bartbla378]

Program open and i cant do nothing. i cant close i cant use i cant do nothing .

[JeromeK4432]

I have seen this before. 

In my case the license activation window was hidden behind the main AutoCAD window.  If this is your case also, then try using ALT+Tab to switch windows and it should show you the license activation window to login and re-authorize your instance of Advanced Steel.   Maybe?

[bartbla378]

thank you for trying to help but it dosent work on my computer 😞 

[JeromeK4432]

I have also seen this when the databases in Advanced Steel are corrupted.  The only fix for that scenario  I have been able to get to work, is to uninstall and reinstall.  I hope it doesn't resort to that for you. 

I might suggest that you create a support ticket with Autodesk.

[Dias_Antonio]

@bartbla378 

This case seems to be a installing issue. 

- No messages were displayed?

- Installation was succesful?

- Old installation that are causing a conflict?

Rename the old folder (Advance Steel 20XX to Advance Steel 20XX_OLD) and re-install everyting from zero