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Autodesk told me to contact support so i am

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Anonymous
256 Views, 1 Reply
‎11-23-2017 02:56 PM
‎11-23-2017 02:56 PM

Autodesk told me to contact support so i am

the website gave me an extractor code -9 error and told me to contact support.

What do i do now?

 

Oops!

Sorry. We have encountered some issues when preparing file for viewing. Please contact support for assistance.
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Extractor error code -9
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Message 2 of 2
Jacob.westergaard
Autodesk Support
in reply to: Anonymous
‎11-27-2017 09:14 AM
‎11-27-2017 09:14 AM

Hi Ben, 

 

Thank you for taking your time to post this on the forum, 

 

We've published an articles around this which I first of all would recommend you take a look at: 

  1. BIM 360 Team: "Oops! Sorry. We have encountered some issues when preparing file for viewing" error m...

If there's still an issue afterwards let me know and I'll try and I'll take a closer look, 

 

Best Regards,


Jacob Westergaard

Autodesk Premium Support Team
AEC Premium Support Services
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