A360, Fusion 360 and BIM 360 Team Mobile Application Viewing issue and status.

[LisaDarrah]

Hello Mobile Customers,

I wanted to give some of you an update on where things are with issues that have been posted to the forums around viewing failures in the mobile platform. At the beginning for November, we made improvements on performance for our viewer on the web versions of A360, Fusion Team and BIM 360 Team. One of the implementations caused a regression on our Mobile platforms causing problems for many of you to view the files on your mobile devices. This happens on files that were uploaded after November 1st. 

We have been tracking every issue that has been reported around this and we hear your concerns. I wanted to let you know we are actively working on addressing this issue and this is the Mobile teams top priority. We have identified the cause of this regression and the teams are working on identifying a fix but trying to keep the performance enhancement that was released.

If you are experiencing this on mobile, please try the following workaround:

After upload the file on the mobile app, click on the "i" and then select "Share" to start a public share. Once the share option opens, click “Done”.  Now you should be able to view the file. 

I know you are frustrated and I wanted to give an update on what the status is.  I will post updates to this thread as they become available.

[LisaDarrah]

Hello Mobile Customers,

Update for this week on the viewing issue.  We have started to finalize the plans around the resolution to the issue and will target to have the issue addressed by next week provided no critical issues are found.  I will reply to this thread the day you should start to see the problem resolved.  At this time, this should not require an app update. We will be releasing an update to the application later this month that will have addressed some crashes and other bug fixes not related to this viewing issue.

Again, Thank you for your patience, it is appreciated.  

[multibygg]

i don't find this option on my Ipad? When I press the "i" the only choices for me will be "copy link" and "open in". On my desktop/internet application there is no such choice either 

[Bud_Schroeder_ADESK]

Hello,

Thanks for posting your question to this topic. I see you are using A360 Drive and that is our older collaboration technology.  The workaround for this is to go directly to A360 Drive and sign in. Then open the file on your computer and view the file.  Once the file has been viewed, then you can open and view the file on your mobile device.  I just gave it a try and it works great. 

Hope this helps and have a great day and God Jul

[Anonymous]

Has this issue been solved yet?

[Anonymous]

AutoCAD on my Droid Tablet….

On my Laptop; I printed to a DWF6 ePlot.PC3, and a DWFx ePlot.PC3,… and Exported to DFW and DFWx…and I saved a DWF of mine to my GDrive…. When I go to open any of these on my Android Tablet (VK815) using either A360 or AutoCAD (both which I downloaded to my tablet)… I get “Failed to generate file preview”.

I am not impressed… this does not work easy…

Jerry Aulph

JAulph@DSIdsc.COM

[Bud_Schroeder_ADESK]

Thanks Jerry for posting here and the private message. The temporary workaround should work well for you, it has worked for every one we have shared it with.

Thanks again for posting to the forums and have a great New Year.

[Anonymous]

I’m unable to view a file uploaded and administered by another member of my design team. They have invited me onto the 360 platform which works well on laptop but I cannot see the same file in my iPhone app. I have followed the rectification instructions provided. Can you provide further advice.

[LisaDarrah]

Good News!

We have released an update yesterday that resolved the issue around files not being view-able on the mobile application unless they were open in web first.

However, there are some known issues we are continuing to work on.

IOS Customers

• Customers will encounter FQN errors on some files when opening them for the first time. If you accept this message, the file should load after the translation completes. This may take some time depending on the size of the file uploaded

• In some larger file cases, we were experiencing longer than average load times for Navisworks and Revit files.  However, after the initial translation for the view, the file should open when accessing in the future without problems. You will see this message during translation

For Android customers, our testing did not show any errors or issues.  You should be set to start viewing your files!

This was an update to the server side of the product and no app update is needed to see the improvement.

Again, thank you for your patience, understanding, and reporting the issues to us.

[Anonymous]

Thanks Lisa for the update and that’s AWESOME NEWS👍😀

[Anonymous]

I thank you for the update and all the efforts you made to solve these problems, is really impressive.

[Anonymous]

nice fo fusion team

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