Hello Mobile Customers,
I wanted to give some of you an update on where things are with issues that have been posted to the forums around viewing failures in the mobile platform. At the beginning for November, we made improvements on performance for our viewer on the web versions of A360, Fusion Team and BIM 360 Team. One of the implementations caused a regression on our Mobile platforms causing problems for many of you to view the files on your mobile devices. This happens on files that were uploaded after November 1st.
We have been tracking every issue that has been reported around this and we hear your concerns. I wanted to let you know we are actively working on addressing this issue and this is the Mobile teams top priority. We have identified the cause of this regression and the teams are working on identifying a fix but trying to keep the performance enhancement that was released.
If you are experiencing this on mobile, please try the following workaround:
After upload the file on the mobile app, click on the "i" and then select "Share" to start a public share. Once the share option opens, click “Done”. Now you should be able to view the file.
I know you are frustrated and I wanted to give an update on what the status is. I will post updates to this thread as they become available.
Hello Mobile Customers,
Update for this week on the viewing issue. We have started to finalize the plans around the resolution to the issue and will target to have the issue addressed by next week provided no critical issues are found. I will reply to this thread the day you should start to see the problem resolved. At this time, this should not require an app update. We will be releasing an update to the application later this month that will have addressed some crashes and other bug fixes not related to this viewing issue.
Again, Thank you for your patience, it is appreciated.
i don't find this option on my Ipad? When I press the "i" the only choices for me will be "copy link" and "open in". On my desktop/internet application there is no such choice either
Hello,
Thanks for posting your question to this topic. I see you are using A360 Drive and that is our older collaboration technology. The workaround for this is to go directly to A360 Drive and sign in. Then open the file on your computer and view the file. Once the file has been viewed, then you can open and view the file on your mobile device. I just gave it a try and it works great.
Hope this helps and have a great day and God Jul
AutoCAD on my Droid Tablet….
On my Laptop; I printed to a DWF6 ePlot.PC3, and a DWFx ePlot.PC3,… and Exported to DFW and DFWx…and I saved a DWF of mine to my GDrive…. When I go to open any of these on my Android Tablet (VK815) using either A360 or AutoCAD (both which I downloaded to my tablet)… I get “Failed to generate file preview”.
I am not impressed… this does not work easy…
Jerry Aulph
JAulph@DSIdsc.COM
Good News!
We have released an update yesterday that resolved the issue around files not being view-able on the mobile application unless they were open in web first.
However, there are some known issues we are continuing to work on.
IOS Customers
For Android customers, our testing did not show any errors or issues. You should be set to start viewing your files!
This was an update to the server side of the product and no app update is needed to see the improvement.
Again, thank you for your patience, understanding, and reporting the issues to us.
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