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Can not upload/open the file

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gokcen_bagci
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Can not upload/open the file

I can not open the 3dsmax file and there is a warning to restore to the factory settings. Even if I restore it, it still does not open. It stucks in the %69 upload. And it says my file is not in the program files but in a different folder in desktop. Please help me to fix my file. (Very old versions can open but my latest save as file is not opening). 

 

-also I use 3dsmax 2024-

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