Start up Error Dialog

[Ted_Hadden]

Hello Everyone,

Me again! 😛

When starting 3ds max everything goes along fine, the screen displays the viewports and everything, then I get an error dialog.

I have attached a jpg of the message.

I have no idea how to resolve this, or even what it means, so any help would be greatly appreciated.

Thanks in advance.

[Alfred.DeFlaminis]

Hello @Ted_Hadden,

Sure, I'd be happy to.  I have a couple questions for you first, please.

Did you install the CivilView initially when you installed 3ds Max, or did you add it later?

Any chance the 3ds Max folder was manually moved to 😧 after installation?  

I too install all my apps on the 😧 both at work and home so I can run my OS and apps in parallel, but I always installed the plugin at the same time as 3ds Max.  Thank you for the information.

P.S. - I loves me a well used "Bah".  It's a word that doesn't get enough air time.  

Best Regards,

[Ted_Hadden]

Hello Again Mr. DeFlaminis,

I'm certain that by now we're probably boring 98 percent of the community when they see these posts. 

Anyhow, that said:  When the company IT purchased my machine, (HP 17" ZBook Laptop,) they more or less ignored my request for maxing out all the options, therefore when the ZBook, arrived it was "short sheeted" if I can use that term safely in these family oriented forums.   On the sly, (without IT's permission,) I purchased upgrades and installed them myself.  They purchased 16 gig of ram when the ZBook can use 32 gig, and they only provided a 250 gig harddrive.

Well by the time you put your O.S. and several other applications that a corporate IT department forces you to have to run, plus Office Suite and other minor softwares, well that 250 get's used up pretty quickly, and drastically cuts down on cache space.   So knowing that I was slated to have Plant 3D Ultimate issued to me, as well as a couple other packages to allow for the processing of 3d scans ... I snagged a terabyte drive and installed as my D:, after that, I installed the full Plant 3D ultimate package.  Plant 3D Ultimate came with 4 versions of AutoCAD, the plant software, Revit structure, Recap, Navisworks Manage, 3ds Max, 360, etc.  I already had AutoCAD 2015 plain vanilla and MEP installed on my C: drive, and they're still there.

So to answer your questions finally, I installed all of the programs that came with Plant 3D on my 😧 drive in one sitting.   No, it was not installed on C: then moved.  As you know, installation programs automatically assume you're going to install your applications on your C: drive.  But strange this error should be coming up for me only, when it appears it doesn't affect many others.

I look forward to hearing from you with the good news from your Registry guy(s)/gal(s).

Respectfully,

Ted Hadden

P.S.  I don't do social media of any kind so the @ that you use in the front of my name doesn't do anything for me ....

[Alfred.DeFlaminis · Accepted solution]

Hello @Ted_Hadden,

Fair enough.  The @ symbol was just part of what I was trained to do.  For what it's worth, I don't have social media either.

In the meanwhile, I think I see the problem.  Can you please check this folder for me: C:\Users\(Your User Name)\AppData\Local\Autodesk\3dsMax\2016 - 64bit\ENU\scripts\startup

Once there, open the file:  CivilView.ms

What does it say there? Is the path where you want it to go or does it point to C:?  If there is no file there, I've attached it.  Mind putting this there and trying it while we wait?  I tested it by changing the path on it and got this:

Best Regards,

[Ted_Hadden]

Good Monday Morning Mr. DeFlaminis,

Hope you had a great weekend.  Mine, as usual, was too short.

Anyhow, I wish to say that you're my new favorite Genius!

I checked the location of the startup file and there was a file there, and as suspected, it pointed to C: instead of 😧 .... I simply edited the string from C: to D:, saved it and closed the files, then started my 3ds Max.

I am thrilled to report that we no longer have to have this conversation.  I am also sorry to have to report that because through it all I feel that I have gained a friend in the process.

We have a solution.  I will mark the thread as resolved and look forward to the day when I might actually have to use CivilView. 

Thank you for your time and patience and the final solution.

Respectfully,

Ted Hadden

[Alfred.DeFlaminis]

Hello @Ted_Hadden,

Thank you for the kind words, I feel I have gained a friend as well.  

I am sorry that it took me that long to diagnose the issue, I had never seen this one and it took me a bit longer than I would have liked to feel it out.  The next time this one comes up I will already know what to do, so there is a silver lining.  Thank you for your patience and best of luck with your future projects.

Best Regards,