QtWebEngineProcess.exe RAM hog 97% usage of 32GB

[Anonymous]

So, i just finished up watching an Amazon Prime movie, FYI this is like... the 6th movie i've watched through Chrome, however...

This is the FIRST one i've watched since installing 3DS Max 2020... it was Star Trek: First Contact... don't judge.

just as Picard is saying his goodbye to Lily, to beam back to the Enterprise-E i noticed a stutter, at first i didn't think much about it, my internet isn't the greatest so i figured buffering lag.

Credits roll, and i go to minimize and then close the movie, when i notice the cursor stuttering too... ok, thats system side... oh boy whats going on... 

Bringing up task manager which i keep running in the background and notice RAM has been pegged for a while and i notice HDD starting to peg too... wtf??

go to "Processes" to then sort by "Memory" and find a program called "QtWebEngineProcess.exe" is hogging all the RAM for some odd reason... i wasn't doing anything other than watching an Amazon Prime video...

ok, this thing looks new to me so i do some sleuthing first before i *end task* it, cuz once it goes poof i'll never find it on my own.

Right Click - Open Folder Location: "C:\Program Files\Autodesk\3ds Max 2020" wait what? i haven't even booted that program since last night!

seeing 27 files all starting with "Qt" its clearly not some kind of coincidence, its part of the program... ok, google search to the rescue?

first dozen or so results about "QtWebEngineProcess.exe" say its a malware, and used by more than one program, like Origin by EA for example...

I'm more than certain, 3DS Max 2020 isn't malware... though it does seem like it has malicious tendencies towards ones sanity when modeling... but that's more operator error and general program instability imo.

so...

why the hell is it running without any other 3DS Max program running? and why is it consuming all that RAM???

[jon.bell · Accepted solution]

Hi @Anonymous @buzzB97XQ ,

Have you tried this with 3ds Max 2021? I know that we addressed some Qt issues in the 2021 version, so I'm curious if you're still seeing this if you use 2021. Could you please let me know? Thanks!

[lodonoghue6FZGW]

Hi
We haven't upgraded to 2021 yet, we will likely wait for the next vray version and upgrade in 1 hit. For me the problem isn't that frequent, which sort of makes it frustrating when it does crop up!

[Anonymous]

we users will never use the newest versions of 3ds max, understand already, vray, corona and others do not adapt so quickly to new versions, I think you should fix problems in the past versions of your product, not only in the newest ..

[jon.bell]

Hi @Anonymous,

Many of our users do upgrade to the latest versions of 3ds Max when they're released.

V-Ray 5 for 3ds Max 2021 was available almost immediately after 2021 was released, along with quite a few of our other biggest plugins.

In addition, we're not even sure that all these incidents are related to 3ds Max, especially if the original user hadn't opened Max or had Max running when the process starting eating RAM. Everything from the Origin game launcher to DropBox uses the Qt web engine and could be the culprit.

Regardless, if anyone here sees this issue happening with 3ds Max 2021 specifically, please contact me and let me know. Thanks!

[jon.bell]

@Anonymous ,

Just checking back with you to see if you'd upgraded to 3ds Max 2021 and if you (or anyone else here on this thread) was still seeing these Qt issues.

Please let us know, and we hope to hear from you soon!

[Anonymous]

any effected solution for this problem (  QtWebEngineProcess ) stop working in 3dsmax 2022 and viewport not responding in 3ds max  2022 start-up 

[Anonymous]

This problem is still relevant. I ran into this problem today. 9 GB of RAM eats up this file

[Anonymous]

Well this process outright crashes 3dsmax 2022 on windows 11. sucks.

[DanielCantin]

Hi @Anonymous 

Can you give use more details in which conditions this crash happen on Windows 11 (reproduction steps)?
Was there a crash report associated with the crash, if yes, can  you give us the report ID?

Thanks for reporting the issue.

[syndicate5]

This is an issue if you have Vray installed, maybe specifically Vray GPU. BTW, someone mentioned also high CPU usage. Yes, this can cause high CPU usage so no one is "fabricating issues here" as someone mentioned. I only get this issue when using Vray6. Never had an issue with 5 or lower. Most of us cant afford to upgrade to a newer version of Max so this is a real bummer.

[lodonoghue6FZGW]

Hi Jon

Firstly, we moved to 2022 a while ago and the problems have gone. I should have updated my post earlier, apologies.

We didn't try 2021, as we moved from 2020 straight to 2022. We use Vray Next and Vray GPU. We have also shifted from Windows 7 to a mix of Windows 10 and 11

The specific machine (windows 7, max 2020) that most frequently had the problem is no longer in circulation. We were never able to solve the 2020 problem on it, no updates made any difference. We simply kept an eye on the memory usage and killed the process periodically. I suspect, as you suggest, that max might not have been the culprit alone (although we never saw it unles max had been used). My money is on more than one application using the same process and them not playing nicely together

Its all moot for us however, the problem doesn't exist (for us) in 2022 in windows 10-11 and with vray