problem setting up 3ds max 2021

[georgessawan]

Hello!

I am having an issue setting up 3ds max. first, i got the trial version of 3ds and my 30 days were up, then i got a student account and i got verified, but the app still thinks i have the trial version. i tried going to my autodesk account into the list of installed programs but it doesn't even show up. i know i don't need a serial number cause it's a student account but even when i sign in it just takes me back to the 30 days expired tab. now i can't enter the trial version, and i seem to get an error saying "there is a problem with the software license. the program cannot continue." 

help would be very appreciated 😄 

thank you in advance!

[Libei.Wang · Accepted solution]

Hello @georgessawan ,

Is your 3ds Max license issue resolved?  It may take some time to switch your account from trial to Education account.  If you still don't see 3ds Max in your account, I suggest you try the Contact Support link, https://knowledge.autodesk.com/contact-support,  Post-purchase support, User & license management.  

Cheers,

Libei

[georgessawan]

hello @Libei.Wang !

Thank you for your respond.  yes the problem has been resolved. I received an email explaining that it was a bug and i should expect 3ds to run perfectly in a short period, and it did. once again thank you for the great customer service .