Hello,
I'm fairly new to 3ds Max, returning to it after a few years. So I installed the 2021 student version and every time I try to start up the software I get an error " error parsin xaml file". I click ok and I get another error " the main ribbon configuration file is possibly corrupt" , I click yes to reset to default setting then when the window 3ds max opens, I get another error "an error has occurred and the application will close now" and then I am forced to shut down the app.
This has been going on for several days now, I cant open the software in any way. So the ways I tried to fix this:
1- I reinstalled again - same issue
2- I followed step by step guide from autodesk community "How to reset 3ds Max user preference settings back to default" Link here. Faced the same issue after launching again.
3- I re-put my activation code- same issue.
So I am really lost on how to fix this, It seems to be working fine when I first installed it, and now this.
Information about my laptop:
> System Type : 64-bit operating system, x64- based processor
> RAM: 16.0 GB
> Processor: Intel (R) Core(TM) i7-8565U CPU @ 1.80GHZ 1.99 GHZ
> Windows 10
Sorry for the long message but I thought to give as much as information I can so someone can help me with this please.
Thank you
Hi Jon,
Thanks so much for your reply.
I havent downloaded any max plugins yet, as I just installed the 3ds max. So was planning on doing that gradually.
I do have a anti-virus though, its kapersky and I've had it a for while. I use autocad and sketchup, never had problems launching them with the virus running. I didn't select any options for the 3ds max to be running with the anti-virus, as I usually get asked. but if that's the case, how can I check to be sure ( I dont always know what my virus is blocking so not very familiar with this part).
More information about my laptop:
-Softwares that I have currently: Autocad, sketchup, Fusion 360, twinmotion amongst other adobe softwares ( I had an error with autocad yesterday when tried openning), not with sketchup and fusion
- Windows version : 1903
- Os build: 18362.592 ( not sure if this will help but will share in case) - Laptop is Asus Vivovook
Hope I've answered your question, please let me know if any more info is required from my end.
Thank you!
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