Error message MaxScript Callback script Exeption

[Anonymous]

Hello!

I got error message when i open 3Ds Max 2017.

FTL: Virtual device creation failed.

MaxScript Callback script Exeption: Known system exception Address: 0xb53b3600; nCode: 0x00000000C0000005 Desc: Exception_access_violation The tread tried to read from or write to a virtual address for which it does not have the appropriate access. Read of Address: 0x0000000000001128.

I have an student edition of 3Ds Max 2017.

[Alfred.DeFlaminis · Accepted solution]

Hello @Anonymous and welcome to the community!

I'd like to help you with your device creation error.  This error has a few causes, and I'd like to detail them for you here.  Also, if you could please list your OS and graphics card that would be very helpful.  Ok, to the list:

1) First, it could be due to driver issues with your graphics card.  Doing a clean reinstall of the drivers might help.  

2) Your graphics card may not be supported, in which case you can try a different display driver mode within 3ds Max.  Maybe try a non-Nitrous one and see if it helps.

3) Unplug any tablets or wacom devices, just to be sure it's not a driver conflict.  

Please let me know if any of these suggestions work or not.  Thank you for doing so.

Please hit the "Accept as Solution" button if my post fully solves your issue or answers your question. This lets me know that I was effective in helping you, and thank you for doing so.

Best Regards,

[Anonymous]

Hi!

We did an reinstall and it seems to work now.

Thank you!!

[Alfred.DeFlaminis]

Hello @Anonymous,

Excellent!  Glad to hear it and thank you for the update!

Best Regards,