AEC errors again :(

[Chri688m]

Hi everyone im faced with a error regarding AEC.

When i am trying to make a floorplan with alot of different walls attached together and i begin to place walls to boolean with the aec doors / windows it crashes after a certain amount of door or windows are places this is a common issue in AEC for me atleast...

I posted a video on youtube to show what exsactly happens - i have also run windows logs to check what windows sais and it is described as a Application hang or fault bucket

UPDATE: If i chose not to attach the walls together but have 35 different walls it does not crash although this is not optimal at all 😕 (Would still like a solution if anyone has one)

https://www.youtube.com/watch?v=MpIL342m_Mc&feature=youtu.be

@Alfred.DeFlaminis Maby you know a fix to this issue aswell as the other issue regarding AEC? - in case you want to check out the file then i can send it to your email...

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[irishman_team_kilber]

could it be your over-writing  the same scene instead of making a completely new saved one, maybe that is where your getting the corruption just an idea!

[Chri688m]

Hi @irishman_team_kilber

Im not actually overwriting anything...

1. I have save_1

2. I open save_1

3. I change something in save_1

4. I save save_1 to a new file (save_2)

5. Then i open save_2 and its corrupted.

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One Does Not Simply Receive Kudos!

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[Alfred.DeFlaminis]

Hello @Chri688m,

What is it that is changing?  I feel like we're close to identifying the problem.  If we can find repro steps and a scene file to test on I can log any issues if they are Max issues.  (As opposed to say a plugin problem.)  Any info there is appreciated.

Are you using "Compress on Save"?  If so, please disable it.  Maybe the change is leading to a file size increase and I do have an issue logged for Compress on Save right now that can cause problems.  The symptoms aren't exactly the same but it's possible I don't have all the info.  

Best Regards,

[Chri688m]

Hi @Alfred.DeFlaminis

So i found the file that was courrpting everytime i was saving.. Now i just tried it out again and theres no corruption altouh i have saves of corrupted versions of the scene...

Now i dont eatiher belive it has something to do with saving, reason why is that this basicly seems to be happening at random points, some times i sit and work then all of a sudden it just get corrupted extremly slow and laggy. So im actually quite confused to what is going on... If you'd like @Alfred.DeFlaminis then i can upload the different files?

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One Does Not Simply Receive Kudos!

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[irishman_team_kilber]

@Chri688m AJ is leaving the site because of personal reasons so you mite not get many replies from him.

[Chri688m]

Awwww.... thats so sad hes such a good support!

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One Does Not Simply Receive Kudos!

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[Alfred.DeFlaminis]

Hello @Chri688m,

I feel like the guy on the cart in Monty Python's Holy Grail.  "I'm not dead yet!"  I'm happy to take a look, I work at 100% until my deadlines so I can investigate and happy to.  

I have set up a private folder for you if you'd like to upload your files there. You should get an email about it shortly, and if you don't see it please check your SPAM folder. These files are private and will not be shared with anyone but yourself and the support staff. Please let me know if you have any questions. Please use at least an 8 character password or the Box account may not work properly. Once you have uploaded your files, please post a comment here or send me a PM so I know to check the Box account. Thanks!

Best Regards,

[Alfred.DeFlaminis]

Hello @Chri688m,

Just a follow up here.  I've added your file to a tracker case and it will be reviewed by QA and development.  I piggy backed it onto an existing case that is being investigated right now.  They may not be able to save the file but they should be able to investigate why it happened and prevent it in the future.  Thank you for sharing it.  If I get any info about it before Tuesday I will share it with you.  

Best Regards,