Solved: Re: 3DS Max Free trial subscription

Anonymous · ‎02-29-2016

I purchased a one month free subscription, but then when I edit payment options and turn auto renewal off, it still renews. It there a way to fix this?

lynn_zhang · ‎02-29-2016

Hi @Anonymous

We found your Order #10686079834 for 3ds Max Monthly Subscription. It shows cancelled already in the system and subscription expired on 01/30/2016. According to our records, a notification of the cancellation was emailed to you on 01/31/2016. We do not see any records for further renewal. Could you please check again?

Lynn Zhang
Community Manager

Anonymous · ‎03-01-2016

Yes, I have check my autodesk account and my email. My autodesk account came up with this.

Edited by
Discussion_Admin

dgorsman · ‎03-01-2016

Whoops - your serial numbers are showing! This is a public forum, so never show anything that contains your serial numbers. If you have to post an image, smudge them out with Paint/GIMP/etc. first.

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Anonymous · ‎03-01-2016

I will repost the attachments with more editing.

Anonymous · ‎03-02-2016

Yes, I have check my Autodesk account and my email. My Autodesk account came up with this.

lynn_zhang · ‎03-02-2016

Hi @Anonymous

I've updated in the system and the subscription should show "cancelled" in your Account. Please allow 24 hours for update to be reflected in your account. Thanks!

Lynn Zhang
Community Manager