3DS Max Free trial subscription

[Anonymous]

I purchased a one month free subscription, but then when I edit payment options and turn auto renewal off, it still renews. It there a way to fix this?

[lynn_zhang]

Hi @Anonymous

We found your Order #10686079834 for 3ds Max Monthly Subscription. It shows cancelled already in the system and subscription expired on 01/30/2016. According to our records, a notification of the cancellation was emailed to you on 01/31/2016. We do not see any records for further renewal. Could you please check again? 

[Anonymous]

Yes, I have check my autodesk account and my email. My autodesk account came up with this.

Edited by
Discussion_Admin

[dgorsman]

Whoops - your serial numbers are showing!  This is a public forum, so never show anything that contains your serial numbers.  If you have to post an image, smudge them out with Paint/GIMP/etc. first.

[Anonymous]

I will repost the attachments with more editing.

[Anonymous]

Yes, I have check my Autodesk account and my email. My Autodesk account came up with this.

[lynn_zhang · Accepted solution]

Hi @Anonymous

I've updated in the system and the subscription should show "cancelled" in your Account. Please allow 24 hours for update to be reflected in your account. Thanks!