3ds max 2019 freezing viewport bug

[Anonymous]

3ds max 2019 freezing viewport bug

[irishman_team_kilber]

what kind of error are you getting does it ask you to send it to autodesk if so if you the crash reporting error reference number and letter in here then an autodesk empolyee can look it up,

[irishman_team_kilber]

also have you updated your 3ds max 2019 update and add the service pack you can also try restore the user profile https://knowledge.autodesk.com/support/3ds-max/troubleshooting/caas/sfdcarticles/sfdcarticles/Resett...

[hagen.deloss]

Hi @Anonymous

Thanks for bringing your question to the forums! I'm wondering if you got a chance to look into any possible solutions to this issue that @irishman_team_kilber previously mentioned? 

If you are getting errors, or experiencing visual glitches with the viewport or UI, screenshots would help out in the troubleshooting process a lot!

If you try these suggestions and have more questions, feel free to mention me @hagen.deloss and I will help to help out 😄

talk to you soon

[hagen.deloss]

Hi @Anonymous

I wanted to check back and see if a post helped you with your problem. It would be super helpful if you could add a post with how you decide to proceed, and your results. That way other Community members can benefit from your process 😄

Please select the Accept as Solution button if a post solves your issue or answers your question.

[ethanAZBRK]

Hey guys, i'm occationaly, like at least once a day, having issues with Max freezing on me. I tried leaving it, mayby it'll unfreeze but it's not happening. So like... 4 houres of work lost, 4 houres of waiting for unfreezing, and work day is over. Thank you very much. I can work in the night now.

Mayby you can help me figure out why?...

System setup:

64Gb RAM 2400Mhz

CPU AMD Ryzen Threadripper 1950X

GPU Geforce GTX 1660 Ti

The freezing happens after I use the subdivide mesh modifier. It was on 50cm, shouldn't be a problem at all, for the selected mesh.

It's "supposedly" bussy, but as far as I know or see, nothing defreezes. Just hangs on me. Like forever.

[hagen.deloss]

Hi @ethanAZBRK 

Thanks for bringing your question to the forums! I have a few questions to help narrow down a potential cause of these crashes.

• What update version of 3ds Max 2019 are you using?
• Have you updated your graphics card lately? 
• Has 3ds Max crashed due to unresponsiveness, and if so, have you submitted a CER crash report (you can PM me the number)
• are you able to share the scene you are encountering the crashes on? it would be helpful if I could try to reproduce the crash on my machine 😄

I hope we can get this figured out for ya!

[hagen.deloss]

@ethanAZBRK 

Any ideas or questions on my previous post? It would be helpful if you had time to give an update, that way other Community Members can benefit from your process 😄

Please select the Accept as Solution button if a post solves your issue or answers your question.

[ethanAZBRK]

I checked your list, everything was done, I'm also using the new Nvidia driver for RTX cards, the supposedly "creator ready drivers".

I'm not looking for the problem "outside" of max atm, but rather at the internal stability of the software 😉

The problem was somewhere in the mesh responding pourly to the subdivider modifier. I can never figure out why cause it simply hangs. There is no chance for a crash report, I have to manualy kill the proces in task manager each time, leaving no room for any report, dumpage, or alike.

"Mayby" the mesh was not clean, and the subdivider basicly flipped out, but then later, it does work, so why did it hang in the first place? Sigh.

[raiden_xavier]

Hi,

Nothing back from the OP?

Had a look through the thread and did some digging. I am currently working blind however. I would need to have the scene locally on my PC and do the exact operation in order to properly diagnose.

Otherwise we are going down the route of:

• size of the scene in MB or GB
• amount of polygons in the scene
• any animations?
• amount of lights
• render solution used
• xrefs?
• 3rd party assets?
• etc etc

Apart from that there are some other factors that can be explored for troubleshooting this issue:

• BIOS updates
• Threadripper? Is SMT turned off in the bios?
• GTX 1660? is that certified? bad drivers make 3ds max do undesired things
• Disable viewcube
• DirectX update? (important!)
• All MS Visual C++ libraries installed (also important!)
• No duplicate VRay/Arnold installs
• Running the scene locally, not from a network location
• Antivirus not whitelisting 3ds max and its background processes
• Too many license processes running in TaskManager
• 3rd party plugins going rouge!
• OS/driver/hardware change corrupting 3ds max PC environment settings (preference reset)

Happy to go into more detail on any of these.

Thanks!

Regards,

[raiden_xavier]

Hi @Anonymous,

Any thoughts on the posts in this thread so far?

Hope you are well!

regards,