Where do I access the software download?
I just bought AutoCad Revit LT Suite 2014 (download version not hard copy). I also purchased a subscription.
I recieved the email directing me to reset my password - done.
I recieved a separate email with the receipt for my purchase which includes the serial number and product code, which is needed for activation. This email also included links to my subscription page.
I would expect to find on that page the dowload files for the software that I just purchased. Instead, under the Download tab, it tells me I do not have access to any downloads. (I do however have "Enhancements" to my software that I can't get - Roombook?)
Where do I access the software download? Is there a lag time between that email confirmation and accessing the download? If so, it should state that in the email.
Please do not give me links to FAQ's (see comment below).
[Secondary issue/complaint: I sent an email to a customer support address listed somewhere 'help' / contact us" and I got a return email saying they can't help because it was an unmonitored email. Your links for 'help' or FAQ's provide an endless, useless loop back to pages I already came from. And I've been all over the website looking for answers and have not found anything that was helpful. It's very frustrating. I was hoping Autodesk might have improved their customer / website interface, but it's still terrible.]
I also was told I would have phone support with the subscription service but there is NO phone support that I can see.
Thanks for any help you can provide.
Dori