I bought a copy of sketchbook pro yesterday and only received an SKU number but no serial number or product key. When and where can i find these?
Order No: 23962287824
HELP please.
James.
My apologize for the delay / inconvenience James.
Can you please utilize the software in trial mode while we look into the order issue, and I'll keep you updated accordingly.
Hello James,
I'd like to confirm with you that your Serial Number and Product Key were just emailed to you. Can you check and let me know if you still need assistance? My sincere apologies for the delay!
James,
Fantastic! You're very welcome - enjoy using your product and never hesitate to reach out if anything else comes up!
Hello,
The same thing happend to me. Bought the product today, got my SKU number, but no product key...
product number : 24212501624
Can you please help me with this problem?
Thank you
Our apologies for the inconvenience Ruben.
While I look into potential issue details, are you able to run the software in trial mode? I'll get back with you ASAP with my findings!
Hello again James!
Following up from yesterday, it looks as though the order issue was resolved a few hours ago, and as such you should have received an additional email with your licensing info.
Can you please confirm receipt and let me know if there's anything else that I can assist with?
Hi,
Problem is solved. I've received an email with the information I needed. Thank you for that
Greetings
Ruben
You're very welcome and thanks for the follow up!
Hi sickclowntattoo,
I've checked your order on my side and the serial number has not been created yet.
I keep an eye on it and will send you a private message as soon it's available.
Sorry for the delay.
Just sent you a private message with your serial number and product key, should be fine now
Apologies for the late response Kasey as I just stumbled upon this one. After looking into your order it appears as though the license details were sent out on 8/3. Can you confirm receipt, and/or let me know if there's anything that we can assist with?
I have the same problem. Just bought sketchbook pro and didnt get any product key or serial number.
i have expired the trial period so i cant use it until I get the key. Would appreciate prompt response.
my product order is 24343199824
Hello Carlito,
It looks like a second email was sent out roughly 45 minutes after the first with your licensing info. Can you please verify that you received it?
Can't find what you're looking for? Ask the community or share your knowledge.