unresponsive and white box

[aanderson126]

so I just got auto cad 2022 and I opened it up only to get a white box and an app that's completely unresponsive, Please help.

[paullimapa]

doing a search on-line gets lots of possible solutions to try:

Autocad LT on launch is showing a blank white box. - Autodesk Community - AutoCAD LT

Why is there a white box in the middle of the screen after opening my cad, and then cad is stuck - A...

[aanderson126]

I've done all the plausible solutions that were on the autocad forum with no luck. i even went as far as trying to mess with the file name to not include hardware, i have the most to update graphics card on my computer, i've tried to downgrade the year of autocad i'm using. I'm on the verge of panicking since I'm behind 3 labs since this isn't working

[paullimapa]

Have you tried downloading and installing 2023 or 2024?

How about contacting Autodesk

https://www.autodesk.com/support/contact-support

[aanderson126]

yep, my case # is 20851307, also i'm using the educational version so i'm not able to use the live chat feature 😞

[paullimapa]

And did you try installing 2023 or 2024?

[aanderson126]

Yes

[paullimapa · Accepted solution]

Have you tried logging onto windows as another administrator user  and then run AutoCAD

[Simon_Weel]

Open Task Manager. Click the arrow in front of AutoCAD and make a screenshot of the processes related to AutoCAD so we can see what's going on.

[aanderson126]

Hey we got it fixed! I installed the 2024 Autocad again let it sit for a few hours then I opened the program and for some reason that worked