Why is there a white box in the middle of the screen after opening my cad, and then cad is stuck

[Anonymous]

When I open my CAD,there is one blank box like here.I cant close it with the x on the right top.Then I use Task manager,it says that blank box is named autodesk component.I close the blank window by Task manager and the cad Software get stucked. Then there ist no response at all，wherever I clicked.

[Anonymous]

my Laptop is x64,and the version is for x64 too.I have tried 3 different type :Autocad 2021.Autocad 2020 and Autocad lt 2020

[Anonymous]

not solved jet,I click it wrong,sorry.Waiting for answer.....

[Patchy]

my Laptop is x64 and

which version of Windows?

[pendean]

Do this https://knowledge.autodesk.com/support/autocad/getting-started/caas/simplecontent/content/starting-a...

[Anonymous]

thank you，but it also doesnt work

[Anonymous]

win10 education

[dbroad]

It happens to me sometimes, even with AutoCAD 2017-2019 on Windows 7.  I usually use the task manager to cancel and try again or close down all the programs and restart.  Check your network connections as well.

[Anonymous]

Try these steps

1. Open task manager

2. Check Background processes

3. Autodesk Genuine Notification

4. End Task

It will work

[orchi.datta]

Hi @Anonymous,
Not sure, but I think this white box is for licensing purposes. Do you properly check your licensing process? Did you license your software correctly?

[aanderson126]

update: that page no longer exists

[pendean]

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@aanderson126 wrote:

update: that page no longer exists

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Old post is why: looking it up in Google Search offers this for me

 https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Starting-AutoCAD-b... 

[ste1976]

It is happening to me right now. Did you solve it?

[20423428ksa]

i wish to know why no one from autodesk company answering ?

@20423428ksa -  this post has been edited due to Community Rules & Etiquette violation.

[cadffm]

1. They answered by a technical support publication

   https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Activation-Page-tu...

2. No one answering here, because it is the user forum (user helping users),

     Adesks supporter answering here some times, but the official product-support is here: https://www.autodesk.com/support/contact-support

3. If you start a support case, i think it's better not to use such phrases 

[jkj500312]

autocad problem white middle box 

[pendean]

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@jkj500312 wrote:

autocad problem white middle box 

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You have a login screen problem if it looks like the image at the very top post. Here is how you might fix that

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Activation-Page-tu...

OR... Here is how to open a support case with Autodesk if you are on subscription to seek out Autodesk Support's help:
https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-find-my-sup... 

[aokwanderer]

Worked for me, Thanks!