Hello Carter and welcome to the Autodesk Community!
Please try these solutions to help resolve your blank activation issue:
I hope that one of these solutions works for you! If not, please respond to this post with further details.
Thank you!
I understand your frustration and I apologize that the activation process has been difficult. We continue to re-use solutions from previous years as they remain as solutions and continue to assist others with the same issue.
This solution has also been popular amongst users. It was embedded in one of the other threads but I do want to be thorough.
Out of all of the material that you have read and I have provided what exactly have you done to troubleshoot? Have you tried a good old fashioned uninstall and reinstall? It would be helpful to know so we can move forward.
Thank you for working with us to resolve this issue.
Thank you for the additional information and we appreciate that you have completed much of the troubleshooting. But I must recommend that you try rolling back your Internet Explorer to version 8.
We are aware that this is not ideal and truly is an inconvenience but after you get your activation processed you will be able to revert back to the Internet Explorer 11.
Thanks again,
Let's start over...
When I start up Inventory I get this (Inventor1.jpg)..
I can't close that window unless I right click on the icon in the taskbar and select close (Inventor2.jpg)...
Then I get the main Inventor window that says my trial has expired and presents me with an "Activate" button. If I click on that I get the large blank popup with 2 radio buttons.
I then close Inventor and restart. This time when the small popup appears - as showin in the Inventor1.jpg, I right click in the popup and select properties. I copy the URL shown, then past that into google chrome. Then I get what's shown in Inventor6.jpg.
I clicked on the "Please click here to activate our vitural agent..", entered the requested information, and the got a new activation code.
I restarted Inventory, closed the first small popup, then clicked on the Activate button. Again I got the large blank popup with two radio buttons. Again I right clicked in that popup and selected properties. I copied the URL and pasted it into google chrome. Then I got what's show in Inventor7a.jpg.
I selected I have an activation code from Autodesk and clicked next.
In the next window I entered my activation code (Inventor7b.jpg) and presssed next.
I then got what's shown in Inventor7c.jpg - which says I should be good to go.
But when I start Inventor nothing has changed, I still get the small popup.... which I close, and then get the main Inventor screen which says my trial has expired.
Looking back at Inventor7c.jpg - it says that a copy of my activation information has been saved to <filename> - that file does not exist.
Can anyone help? Is there any hope that will ever work?
Hi CBrown31,
Welcome to the Community!
This looks like an issue of user right. May I know if you have the full control to the path C:\ProgramData\FLEXnet ? If not, please add the 'Everyone' user to this folder and give the full control. Then try to reactivate the product.
Thanks,
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