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In their defense - Carl definitely seems to pop in enough to be able to tell me that I'm «misbehaving» here, and I hear from the PM from time to time (though I definitely don't feel a lot of movement)
Well I'm more in the CAM section of Fusion 360 and occasionally @al.whatmough find time to respond. But I would expect development to keep a close look on this and share their view. If it's just the users spitting idea's why make a special IdeaStation for it? I mean I can do that in the normal forums as well.
The idea is people vote and they look at idea's with at least 10 votes, for the CAM section that's just not realistic. A lot of people that like those idea's are still on the HSMWorks forum(And I don't blame them) so more than 5 should be a reason to at least communicate to the idea starter.
Totally agreed and yeah I'm super unhappy with the 10 vote threshold.
I'd almost rather no thresholds and a weekly team meeting where they go over the new and highly ranked ideas to see what's worth working on and triage those based on need and resources.
@Laurens-3DTechDraw and @roambotics_scott We (the Product Management and UX teams) meet twice per week and review ideas submitted. Being completely honest, with so many ideas being submitted these days it's been hard to keep up while giving each idea the attention it needs, but we appreciate the feedback.
@roambotics_scott We've been discussing other options for managing the IdeaStation, and your suggestion was one of the considerations. That said, if we are only reviewing, say, the top 10 each week, would you find it acceptable that we weren't necessarily going to be reviewing every single idea that came into Gathering Support?
I think we have a different view on who need to discuss certain idea's. Why would the Fusion 360 product management need to review pure CAM related idea's? CAM is something that is integrated into fusion as well but is a much broader platform for HSMWorks and Inventor HSM as well. So maybe all those idea's would need to be migrated to the new CAM Forum(Will be functional on lithium platform from the 11th of february) so they can get the attention they need? I mean so CAM product management would review them and not Fusion 360 product management.
About only top 10 each week, if there is no way to review more than that, please make an option, didn't score in top 10 idea's this week. Try again later.
Apart from that, if you have such a live community with all those great idea's I think it's really a waste of people's time to write up the idea's if you don't look at them. Personally I feel offended when I put in time and effort so someone else's product could be made better and not even get a response.
@Laurens-3DTechDraw This is the Fusion IdeaStation, for which CAM ideas related to Fusion should be submitted, which is why the Fusion PM team reivews (which includes Al Whatmough). If it's HSM or Inventor it would be submitted under those appropriate IdeaStation boards. Al and I are meeting to talk through how we handle this with the move of the CAM forum to Lithium.
Understand your comment about the top 10. What I think @roambotics_scott was suggesting, and we were also considering as an option, was we would review X top ideas each week, and natrually as we review those, ones below would work their way up. We wouldn't be archiving anything below our weekly threshold, so they would remain in Gathering Support and continue to collect votes and discussion.
That said, the model we have now is the one by one approach (where we, over time, will review all ideas) that it sounds like you prefer, but are not satisfied with our rate of review, correct?
@brianrepp you shouldn't review any in the meetings and just ignore the votes here entirely.
Have everybody on the team read ideastation regularly and ask them to advocate for the good ideas when they see them. Cap discussion on the new ones at say ~ 5 minutes then personally decide whether to look further or not.
When one gets brought up but not picked, have its advocate take a minute to come here and explain why, and let people present their case.
Be reasonable and open to persuasion but the ultimate go / no-go decision should be entirely yours.
@brianrepp I understand this is the Fusion sub forum and Fusion Ideastation but all CAM idea's on the other forum were send here so people could vote for them, which made idea's come up that are mainly CAM and therefor alse fusion 360 related. I mean I don't really see how the fusion people could give input on how the toolpath for a certain should look like. But hopefully you'll get this sorted with Al.
I mean there are topis that are 2 months old that could easily be answered, or post much older that might be a little harder but didn't get any update either:
I mean some might have 0 votes, but answering or archiving would give a lot more structure and people would know where those idea's are in the status.
But some have 7 votes and also nothing.
I must admit, my main experience with a proper software product forum/support/ideaplace has been the HSMWorks(Now Autodesk CAM) forum. Where a response never was weeks or months but days away. Usually within 2 days you get a response. Super easy and if not much user support and the developing team doesn't like it, it clearly on the not implemented or future re-consideration pile.
@brianrepp, I'd second that just a little more interaction here would be great. Simply running through once every couple of months and flagging a bunch of things doesn't convey a lot of care or interest.
There's a huge backlog now because it's been so neglected for so long, but if you just got an intern to spend an hour a day here, they could easily keep up with all the current stuff and make good headway into the backlog.
I like this thread, and legitimately appreciate the discussion. It may appear like we are only going through these once every couple of months, but we everyone from the team is on here multiple times throughout the week. We're currently putting the majority of our focus on the backlog (if you recall we got through the 1,500 "new" ideas at the end of last year and then retired that category) and since have been focusing a large portion of our energy on the "gathering support" ideas, working from the oldest to the newest. You're spot on though, we have a big backlog and with an avg of over 50 new ideas coming in a week, and some seriously old ideas that we're going through, it may go unnoticed that we're actually on here almost daily. This is the reason we're looking into alternative ways to process the IdeaStation, and to make sure we properly set expectations. At some point in the future if we are lukcy enough to be getting 500 new ideas a week, we simply won't be able to review each one - we'd have to let the community naturally tell us which ones to review via voting.
With the IdeaStation, If a new users comes to post an idea, but searches first and finds something similar (or identical), they can add comments and vote it up. Your investment in the formation of idea is of course for the ultimate benefit of Autodesk and the product (and in turn, you), but also the entire community to crowd source suggestions and make a great idea, even better. You'll notice in our updates we are constantly taking ideas in their entirety (or in part) and putting into the product.
All of this said, the fundamental principle behind Lithium's IdeaStation platform is to give a place for advocates to post ideas, encourage others in the community to vote and discuss, and organically popular topics will raise to the top and get extra attention. One idea that is interesting to Joe, might not be interesting to Bob, but highly voted ideas clearly show demand. As we've mentioned in other threads though, we gather user feedback through many other outlets outside of the IdeaStation, and all are weighed and discussed in prioritization. Because of this, you may occasionally see ideas with <10 votes being Accepted.
So when is the Inventor HSM & HSMWorks Ideastation going live then @brianrepp@al.whatmough? It's pretty clear from reading a few threads about this over the last 10-15 mins, that the community want it to be separate from the Fusion 360 one, and fair enough too... IMO I agree entirely with Laurens, there should be a CAM Ideastation in the CAM forums, not two separate CAM ideastations.
@scottmoyse Good timing - Al and I were talking about this a few weeks ago, looking for creative ways to still have Fusion CAM ideas here, but then also potentially replicate them in a separate CAM ideastation for HSM. Unfortunatley it's not technically possible on the platform. In your opinion, you're suggesting that we dont have CAM ideas submitted here (or if we do, they get moved), and instead just having one main CAM Ideastation outside of Fusion that houses all of the ideas (Inventor HSM, HSMWorks, Fusion)?
@brianrepp "In your opinion, you're suggesting that we dont have CAM ideas submitted here (or if we do, they get moved), and instead just having one main CAM Ideastation outside of Fusion that houses all of the ideas (Inventor HSM, HSMWorks, Fusion)?"
