Thin Client Printing

[Neil_Cross]

I made a discussion post about this but figured some genius might think it qualifies as an Idea Station point, even though this isn't an idea... more of a demand.

In 2013 there was nothing wrong with printing from the web client, it looked fine and did the job:

In 2015, somebody has made it unusable for everybody who previously needed to print a BOM as part of their job:

The above means nothing, it's unusable, dozens of people can no longer perform a vital role in their jobs now because of this.  

Please put it back to a working format and kindly stop unnecessarily breaking areas of the product that previously worked perfectly fine. 

[ihayesjr]

Neil,

Can you provide more feedback as to why the old format is more usable then the new format?

[Neil_Cross]

@ihayesjr Irvin, I'll gather a load of feedback from our buyers who now no longer want to use this.  But visually I can see why, the old format was a traditional layout of a multi-level tiered BOM.  You can easily see levels and the layout of the sub structures.  In the new format, it's just a lengthy flat list of numbers which don't resemble anything like a tiered BOM.  You can't look at this new format and recognise sub structures.  If we sent that out to non-technical fabrication companies, the typical recipient of such information, they'll throw it right back at you.  The entire purchasing team have stopped using it because of it, and now request an export of a BOM from the Vault client from engineers.

Which nearly cost us thousands, you might be aware of a migration issue I reported which brought through 'ghost' off rows in 2015 after migration from 2013? These rows previously removed from a BOM in 2013, and now re-appearing in 2015, even though they're off they are included in a BOM export from Vault client and this was sent to a fabricator who fortuntately noticed the inclusion of items which shouldn't be there.  This software fault which I reported, and was told is 'expected and as designed' nearly cost the company hundreds of thousands of pounds.  That's another issue but is a direct business related problem as a result of the original issue.

[Senthil_Kumar]

Thanks for sharing your Idea. We use this forum to guide product development and help users in the best way we can based on voting. We occasionally merge Ideas or archive old ones to keep the forum working properly- it ensures there is room for people to review new Ideas and that the most relevant and meaningful ones can gain votes. We’re archiving this Idea because it's been on the board for well over a year and hasn't received many votes from the community. If you want to raise it again and try to gain more support, you're welcome to do so. We’ve found that pictures and mock-ups can help get concepts across and win more votes from other users. If you have questions or see a connection between this Idea and others, let us know. - Vault product team