What user rights are required to do a workspace sync?

[awatt]

I've done some limited testing, but it seems my admin accounts can perform a workspace sync, but standard users can't. for regular users, the workspace sync operation scans the local files, but doesn't compare them to the Vault and returns 0 deletions and 0 downloads no matter the condition of the workspace.

Is there a role / permission they're lacking perhaps?

[awatt]

Through tedious trial-and-error, I've found the missing permisison was 'Access Cloaked Objects'.

Is this documented anywhere? Seems important.

[ihayesjr]

@awatt 

Not being able to see Cloaked objects should not affect Workspace Sync.

A clocked object is one in which a user doesn't have the Read Permission set. You don't want to give that permission to all users.

[awatt]

One would think so, but. . .

I created a cutom role with only 'Access cloaked objects'.

When I assign that role to a regular user, workspace sync works.

When I remove the role, it doesn't.

[ihayesjr]

What roles does the regular user have?

[awatt]

The Group is assigned:
Change order Editor (Level 1),
Custom Object Consumer
Document Editor (Level 2)

Document Manager (Level 2)

Vault authentication 

Vault Pro 2024
No replication

[ihayesjr]

I have set up a user with the same roles and can get Workspace Sync to work.

Can you create a support ticket for this? You really do not want to give all your users that permission.

[ihayesjr]

@awatt 

By the way, when you show that it has zero downloads, do they have old versions of the files in their workspace, currently?

If not, remove that custom role from a user. Make sure you have an old version of a file in the workspace. Then try Workspace Sync.

[awatt]

Yes, I deliberately download an older version before each test, with version priority not revision. But without the additional rights it scans the local files and stops, never even looking at the vault.

Case number 00789220 has been submited to imaginit.

Thank you for your attention.