Vault Professional UI disrupted: Buttons missing outlining, '+' and '-' signs not visible in tree views

[Majjek]

Hello,

Sometimes for some users in our company (including myself), the UI of Vault Professional 2021 gets disrupted.

For example, the buttons don't have outlining anymore and in a tree view, the '+' and '-' signs aren't visible, so you don't see if you can collapse/expand a view.

I haven't been able to reproduce this or find a cause of this issue.

A restart of the client computer fixes the problem.

Are there more people experiencing these issues?

Thanks in advance.

[CGBenner]

@Majjek 

This looks like a graphics card issue, can you confirm that all of your graphics drivers are up to date?  What kind of hardware are these clients running on?

[ihayesjr]

@Majjek 

Try this.
Working with Vault with High DPI Settings | Vault Products 2020 | Autodesk Knowledge Network

[Majjek]

We're running Vault on a Citrix VDI environment, but the problem also exists on clients not running in the VDI environment, but on local machines.

I know that the local machines are up to date and use Quadro series GPU's.

I remember that this also occurred on Vault 2017.

[Majjek]

Thanks for the link, I've changed this setting.

Since we're not able to reproduce the issue, only time can tell if it stops from happening.

I will let you know if it occurs again.