Community
Vault Forum
Welcome to Autodeskโ€™s Vault Forums. Share your knowledge, ask questions, and explore popular Vault topics.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results forย 
Showย ย onlyย  | Search instead forย 
Did you mean:ย 

Vault Professional Client 2024 - reinstall blocked

3 REPLIES 3
SOLVED
Back to Vault Category
Back to Topic Listing
Reply
Message 1 of 4
Joshua_claytonWV5WP
Enthusiast
220 Views, 3 Replies
โ€Ž07-05-2024 11:47 AM

Vault Professional Client 2024 - reinstall blocked

Joshua_claytonWV5WP
Enthusiast
Enthusiast
โ€Ž07-05-2024 11:47 AM

I installed Vault Professional Client 2024 this morning and had issues with virus protection deleting the SDK installer.
Upon uninstalling via the Control Panel, rebooting, then trying to install it again I get the following error.

Joshua_claytonWV5WP_0-1720205247049.png

 

Are there some orphaned files I need to delete somewhere to allow this to continue?

 

EDIT: I followed these instructions, but the last remaining advise is to reinstall Windows? ๐Ÿ™„

0 Likes
โ€Ž07-05-2024 11:47 AM

Vault Professional Client 2024 - reinstall blocked

I installed Vault Professional Client 2024 this morning and had issues with virus protection deleting the SDK installer.
Upon uninstalling via the Control Panel, rebooting, then trying to install it again I get the following error.

Joshua_claytonWV5WP_0-1720205247049.png

 

Are there some orphaned files I need to delete somewhere to allow this to continue?

 

EDIT: I followed these instructions, but the last remaining advise is to reinstall Windows? ๐Ÿ™„

Report
0 Likes
Reply
3 REPLIES 3
Message 2 of 4
arkad_s
Autodesk Support
in reply to: Joshua_claytonWV5WP
โ€Ž07-08-2024 02:40 AM

arkad_s
Autodesk Support
Autodesk Support
โ€Ž07-08-2024 02:40 AM
Accepted solution

Have you tried to use tool from this link Fix problems that block programs from being installed to look for any leftovers to unistall? It is mentioned here as way to uninstall Autodesk software - https://www.autodesk.com/support/download-install/individuals/manage/uninstall-autodesk-software

Regards,
Arek

Arkadiusz Sukta
Technical Support Specialist

Customer Technical Success
โ€Ž07-08-2024 02:40 AM

Have you tried to use tool from this link Fix problems that block programs from being installed to look for any leftovers to unistall? It is mentioned here as way to uninstall Autodesk software - https://www.autodesk.com/support/download-install/individuals/manage/uninstall-autodesk-software

Regards,
Arek

Arkadiusz Sukta
Technical Support Specialist

Customer Technical Success
Report
Reply
Message 3 of 4
Joshua_claytonWV5WP
Enthusiast
in reply to: arkad_s
โ€Ž07-08-2024 07:55 AM

Joshua_claytonWV5WP
Enthusiast
Enthusiast
In response to arkad_s
โ€Ž07-08-2024 07:55 AM

I went through the process of uninstalling and deleting ALL Autodesk software and I get the exact same error?

I'm running out of ideas and I don't want to have to reinstall Windows!

0 Likes
โ€Ž07-08-2024 07:55 AM

I went through the process of uninstalling and deleting ALL Autodesk software and I get the exact same error?

I'm running out of ideas and I don't want to have to reinstall Windows!

Report
0 Likes
Reply
Message 4 of 4
Joshua_claytonWV5WP
Enthusiast
in reply to: Joshua_claytonWV5WP
โ€Ž07-08-2024 12:23 PM

Joshua_claytonWV5WP
Enthusiast
Enthusiast
โ€Ž07-08-2024 12:23 PM

The Microsoft Removal Tool was the fix here.

I had to get my IT department to whitelist it from our Anti-Virus first, though.

โ€Ž07-08-2024 12:23 PM

The Microsoft Removal Tool was the fix here.

I had to get my IT department to whitelist it from our Anti-Virus first, though.

Report
Reply
Reply

Forums Links

Can't find what you're looking for? Ask the community or share your knowledge.

Post to forums  

Autodesk Design & Make Report

Report a website issue