Vault Job Processor 2025 - Failed to acquire a license.

[M_VA_NL]

From time to time, the Vault Job Processor stops processing jobs. When this happens, we receive the following message:

Failed to acquire a license. Please try again later or restart the product.

This appears to occur completely at random.

The machine running the Job Processor is online 24/7 and is joined to the domain. When the issue occurs, simply logging back into the Job Processor with the Vault account does not resolve the problem — the error remains.

The only workaround that consistently fixes it is:

1. Logging back into Autodesk Access

2. Completely closing the Job Processor

3. Restarting the Job Processor

After that, the jobs are processed normally again.

It appears that the license or identity session expires and is not automatically refreshed by the Job Processor.

Has anyone experienced this before, or does anyone know what could be causing this behavior?

@johannes.bauer 

@ihayesjr 

[ihayesjr]

@M_VA_NL 

Please review: "Error: Failed to acquire a license" when logging into Vault Job Processor or in the Vault Job queue

[M_VA_NL]

I have only updated the Autodesk Licensing Service, as the other components were already correctly configured. However, I am currently unable to easily verify which exact version of the Autodesk Licensing Service is now running.

[ihayesjr]

@M_VA_NL 

The reason for the error is that the license will expire in 30 days if you do not use a component that will renew the license.

You can launch the Vault client or the Autodesk Assistant to renew the license.

[M_VA_NL]

Does this mean that someone needs to log in to the environment at least once within those 30 days? That would not be desirable.

Are there any alternative options in that case?

[ihayesjr]

Yes, that will be required and there are no alternatives.