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Hello
Im presenting this issue
Issue:
When you try to restore a Vault backup, the following error message is displayed:
Restore failed because the backup has products that are not supported by the server
Causes:
This error can occur for the following reasons:
- Product update was applied to the backup server, but hasn’t been applied to the restoring server.
- Backup was created in higher version of Vault than the restoring server. (For example, the backup was created in Vault Professional, and you are restoring in Vault "basic.")
- Backup was created in a newer release than the restoring server. (For example, the backup was created in Vault 2014, and you are restoring in Vault 2013.)
Solution:
Try the following solutions:
- Ensure the update, service pack, or hotfix of the backup server matches the restoring server.
- Ensure the Vault version and product match.
- Ensure the Vault releases match.
Can you give me more information about the solution part
On
1 do you mean the SQL Version that im running???
2 how can I compare the version that I have, I open the backupcontent.XML file and I have this
- <Products>
<Product Name="Autodesk.Productstream" Version="17.2.9.0" />
<Product Name="Autodesk.Vault" Version="17.2.9.0" />
<Product Name="Autodesk.VaultCollaboration" Version="17.2.9.0" />
<Product Name="Autodesk.VaultPro" Version="17.2.9.0" />
</Products>
Where can I compare this or how should I know what is the version of vault that im running?? The vault I have is the Vault 2013 (ADMS)
3 how can I see the release that I have
Here is the thing im working on a project of upgrade to version 2015 of vault, but we want to do the backup into a VM, right now I have a backup with the content that I provide above, and this backup was made by another person which I no longer have communication, and since of that I do not know where he did this back up under what version of vault with what SQL version I do not know nothing about this, and I did a restore on vault 2015 but I have an error message saying that my backup is not compatible, so right now I downgrade to version 2013 and SQL R1 SP1 to do a restore and then upgrade to SQL R2 to do a backup again and then restore it into a vault 2015 version but I have this error when I try to do the restore, can you help me out to see what I need to update if is my sql or if I need to update downgrade vault, please help
Regards!
José Antonio Mendoza | Autodesk & Vault Tools Support
Softtek | Blvd. Díaz Ordaz KM 333 | Plaza La Leona Secc IV | San Pedro Garza García, NL 66210
Tel: +52 (81) 8153 2000 ext. 2054 | www.softtek.com
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Solved! Go to Solution.