Vault Add-in for AutoCAD - unknown exception.

[awatt]

A user is getting an unknown exception when he tries to check in files. (screencap below).

This happens if he uses the check-in button or types the command. However, AutoCAD will check in the file after trying to close the drawing and answering 'yes' when the add-in asks if you want to check the file in.

AutoCAD mechanical 2020, Vault Pro 2020, Windows 10

I have tried:

removing & replacing the vaac menu

deleting & replacing the user profile

repairing AutoCAD

repairing Vault

Removing & replacing the Vault add-ins

Re-installing AutoCAD

Re-installing Vault

Re-naming the .xml files for vault preferences in the user profile.

Started three days ago after working well for months.

[Anonymous · Accepted solution]

Co-worker of @awatt

As this was solved earlier, I feel I should comment about the solution as it could help others. A few weeks back, another program required a upgrade and the C++ redistributable package had to be uninstalled. since these packages (x86 & x64) were missing Autodesk Vault was giving the above error. After reinstalling the packages and a system reboot the expected operational functionally  of Vault returned.

Attached was the reference of anther Autodesk  user's program files to confirm what C++  redistributable packages were needed.

[CGBenner]

@awatt @Anonymous 

Thank you very much for sharing the solution.  I'm glad you got it working.

[Rob_Windsor]

I just came across this error with a client.  He had AutoCAD 2022 with the latest updates, Vault Pro Client with the latest upgrades, and Inventor 2022 with the latest upgrades.  He was not able to Check-In drawings from AutoCAD.  His Inventor was working fine, he said (I took him at his word and did not verify).

We tried a clean uninstall / reinstall of both AutoCAD and Vault Pro Client, but that didn't fix it.

Taking your advise, as it is the only advice I could find on this error, we uninstalled all of the C++ files and reinstalled them.  We actually installed them from the folders/files that came with the Vault install.  

Once they were reinstalled, it worked fine.  Thank You!