Vault 2022 Forge Viewer Measure - doesn't always allow to measure

[steveh5]

Gang...

The new viewer technology in Vault is awesome.

But, on some files, I don't have ability to measure the models.

The idw's seem to be fine.

I Updated the model dwf via the Thick Client (Update) but still won't measure.

Any idea what determines if I can measure a model or not?

Best, 

Steve H.

[CGBenner]

@steveh5 

Hi Steve... hope you're doing well!

Is this consistent with all models, or are there only certain ones that you cannot measure?

[steveh5]

Hello Chris...

Yes, fine here. Thx. Hope same is up there.

Only certain models. Some act as they should.

They all view fine, just can't measure on Thick and Thin clients on certain files.

It's isolated to Thick Client and Thin Client browser (Think Forge Viewer is local on these two when viewing).

I tested on mobile app and same file I can measure. But, I think the Forge viewer runs externally on the app.

Best,

Steve H.

[CGBenner]

@steveh5 

Do you have an easy model that you could share?  Simple part maybe?  I'd like to see if I get the same results. 

[steveh5]

Chris...I will send a private message.

[CGBenner]

@steveh5 

Thanks, got the file.  I was able to measure with this in thick client, both in the preview window and with using View to pop out to a larger window.  I don't have thin client set up so I'm not able to test there.

Might be time to bring in @ihayesjr to have a look?

[ihayesjr]

@steveh5 

What build of the Vault client are you on?

[steveh5]

@CGBenner...that's good to hear. It's isolated to our environment

 @ihayesjr 

2022.2.1 (Build 27.2.67.0)

Best,

SteveH

[ihayesjr · Accepted solution]

Hi @steveh5 

I was able to verify your issue with Chris' help.

I have created an internal defect for it. PDM-35859

Please log a product support case so that we have the issue tracked properly.

[steveh5]

Thanks gentlemen....

Case ID: 18712152

Best,

Steve H.

[johannes.bauer]

2022.3 was released yesterday where this is fixed.

[steveh5]

Thank you Johannes...will try it out this weekend.

Best

[steveh5]

Looks like a Vault and Inventor patch came out yesterday.

Assuming this is a Vault Client update that fixes it?

[steveh5]

Assuming the Server patch has not been released yet? That would fix the Thin client?

[johannes.bauer]

Server and Client Vault Patch are available.

The Server patch is for the Thin Client Viewing and do not forget to clear the cache in the browser,so the new data gets loaded.

Thanks

[steveh5]

Thanks Gentlemen...

Appears to be fixed.

Best,

[steveh5]

Sorry Gentlemen...

Did a little more testing and not sure it's completely fixed...I have to turn on a setting and can't measure holes.

https://autode.sk/3M7oB1a

Video demonstrates what I am seeing.

Best,