After upgrading to 2020 a couple of weeks ago, I am having many of my users reporting the error shown below when checking in .idw files to the vault:
The work around has been me, as admin, deleting the existing .dwfx file and then the users can check in without receiving the error.
Is there any way to stop the error from occurring and allowing the users to overwrite the .dwfx file with no issues?
Hello!
EDITED...
I just saw that the advice I gave is what you are already doing.... sorry. Let me think on this a bit....
Chris Benner
Inventor Tube & Pipe, Vault Professional
Cad Tips Tricks & Workarounds | Twitter | LinkedIn
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Here is a question... are you using Job Processor to generate the .dwfx files?
Chris Benner
Inventor Tube & Pipe, Vault Professional
Cad Tips Tricks & Workarounds | Twitter | LinkedIn
Autodesk University Classes:
Going With The Flow with Inventor Tube and Pipe | Increasing The Volume with Inventor Tube and Pipe | Power of the Autodesk Community | Getting to Know You | Inventor Styles & Standards |Managing Properties with Vault Professional | Vault Configuration | Vault - What is it & Why Do I Need It? | A Little Less Talk - Tube & Pipe Demo | Change Orders & Revisions - Vault, Inventor & AutoCAD | Authoring & Publishing Custom Content
Hi @TYoung_Combi thanks for reaching out vis the forums.
Which edition of Vault are you using where you are seeing these errors? Is it Basic/Workgroup/Professional?
Can you check the permissions on the DWF files in Vault to see if they may have accidentally had some permissions applied to them that would prevent users from overwriting them? Right click the files and go to their details then security tab to see what permissions might be applied.
Also please check the visualization attachment options in Vault as this error can occur if files are not having their attachments removed after certain actions. In the Vault client go to Tools -> administration -> vault settings then Visualization tab and 'define visualization attachment options.' and post what settings you are using here.
-Trent
@upchurt wrote:Hi @TYoung_Combi thanks for reaching out vis the forums.
Which edition of Vault are you using where you are seeing these errors? Is it Basic/Workgroup/Professional?
Can you check the permissions on the DWF files in Vault to see if they may have accidentally had some permissions applied to them that would prevent users from overwriting them? Right click the files and go to their details then security tab to see what permissions might be applied.
Also please check the visualization attachment options in Vault as this error can occur if files are not having their attachments removed after certain actions. In the Vault client go to Tools -> administration -> vault settings then Visualization tab and 'define visualization attachment options.' and post what settings you are using here.
-Trent
We are using Vault Professional 2020.
Here is a screenshot of our 'Visualization Attachment Options":
Thanks @TYoung_Combi that looks like the default options so I don't think the attachment options would cause these errors.
Did the permissions for the DWFx files show that any security was being applied to them? Are you still seeing these errors and do they occur every time the same drawing is checked in?
@TYoung_Combi I wanted to follow up and see if you were still getting this error or if deleting the associated DWFx files resolved it.
Let me know if you are still seeing this problem.
-Trent
@TYoung_Combi thanks for the follow up. Can you send me a screenshot of the effective access for these files and the users that are checking in the CAD files? I suspect that the files may have some permissions applied to them that is preventing the CAD users from checking them in.
Does the problem happen on every file or only some? Is there a particular workflow that causes it and can you send me a screencast of it?
-Trent
@TYoung_Combi I wanted to follow up on this post and see if you were still seeing the problem or had a chance to check the permissions on these files.
Let me know if you still need help.
-Trent
I forgot to come back and post the permissions. My apologies; the C-19 preparations have been paramount the past few days.
I may not be looking for what you need to see, but here are details for one of the .dwf files:
Is this what you are asking for?
@TYoung_Combi that is close, go to the effective access tab there and add the user that is trying to check in/update the DWF file to see if there is any other permissions being applied.
-Trent
@TYoung_Combi did you have a chance to test out the effective access for these DWF files?
I have a feeling that working through this forum post is not going to solve this issue. If you still need help please create a support case and I will follow up with you and we can take a look at the issue together.
-Trent
For anyone finding this thread and seeing the same issue we found that this error was causing by the Vault visualization attachment management settings being switched off. This caused orphaned visualization files that could not be overwritten except after they were deleted.
We were able to workaround it by sending the DWF creation jobs to the Vault Job Processor which ran using an Administrator account which in most cases could overwrite the DWF and if not would collect the errors/paths for the DWFs files to be deleted/created new.
