Operation failed: System error. Please contact...

[RobJV]

None of us can log into our vault.  We are met with the message in the subject title.  The vault server is presently on my local machine.  I have tried iireset - done.  I have run the diagnostics - no issues.  I see error 8005 in the log files and other errors.  Is this related to a corrupt xml file?  Where do i go looking for it?  Is it something else?

Vault Basic/Server 2000

[JamesMcMullen]

You mentioned that the log file has 8005 and other errors.  Is there any information around the 8005 message?  That is a generic error web service communication error.  So, you are going down the right path in that it could be something with IIS.  I did find the following articles that may help:

How do I check basic network connectivity between a Vault Client and Vault Server? | Vault Products ...

-and-

How to check if Vaults Servers, Web Service is configured correctly. | Vault Products 2019 | Autodes...

Since you mentioned that the file is on your local machine, can you try "localhost" instead of the machine name in the log in dialog?  I am assuming that it was working, and some recent update created the issue (Autodesk / Microsoft / etc.).

Regards,

[RobJV]

Went through most of those links.  Saw one thing that was true instead of false or vice versa.  Do use localhost and have tried 127.0.0.1 - no luck.  I also tried deleting Temporary ASP.NET files but cannot access all because something is using them.

[RobJV]

Also stopped iisreset to delete files - done and still cannot get into vault.

[johan.degreef]

---

@RobJV wrote:

None of us can log into our vault. 

---

That sounds pretty scary for someone investigating to step up to Vault. Does that mean that your entire CAD dept. cannot work?

[JamesMcMullen]

@RobJV - What files are you deleting?  What other errors are you seeing in the log file?

[JamesMcMullen]

I would suggest reaching out to support so that we can help get you up and running.  This way the issue can be investigated.

[RobJV]

-Temporary ASP.NET files deleted 

-Support helped me with fix:

https://knowledge.autodesk.com/support/vault-products/troubleshooting/caas/sfdcarticles/sfdcarticles...

Thanks for your assistance too.