Change E-Mail alias after user creation

[ProductivCADUser]

Hi all
I need to change the e-mail address of some Vault users in Vault professional. Some user have also no email-alias assigned and need to be added.
However, the data field is grayed out and cannot be edited. How can I change the e-mail address of existing users?
I seem to be missing something...

Thanks for any help.

[ihayesjr · Accepted solution]

The email is coming from their Active Directory account. 

You need to change it in Active Directory, and then on their next login, it should get updated.

[ProductivCADUser]

Thank you for your answer. Our IT doesn't seem to know anything about this.
I have now solved this in Vault as follows.
Changed the user login to Vault account.
Then assigned and correctet the typos in the e-mail of the userprofile. Then changed back to Active Directory login.
The e-mail address entered earlier is then retained. I don't know why but now all users have their correct profiles.

[Dianna_Harding]

Hi @ihayesjr  -

Our IT updated the active directory and I've tried updating the domain user profile, but the correct email address does not import.

I tried the suggestion from @ProductivCADUser

Changed the user login to Vault account. Then assigned and correct the e-mail (was blank). Then changed back to Windows Authentication login. That just blanked out the Email Alias that was there once I switched back to Windows Authentication and was prompted to Select Domain User, even though the domain user has the correct email address that I want to add.

Is there somewhere else to look to resolve this? My user isn't getting Vault notifications which we find useful.

Thanks in advance!

[ihayesjr]

@Dianna_Harding 

This sounds like Vault is unable to retrieve the email address from your Active Directory.

What version of Vault are you using?

[Dianna_Harding]

@ihayesjr  this is occurring with 2024 and 2026