When we open a support ticket, we ask the question we are looking solved.
When we get a reply there is never the first question asked in the reply string for reference, thus having to login into Autodesk and finding the ticket in question for reference.
Surely it would be super easy to have that first question present in the reply, like when you send an email. Just like Upchain used to have the support setup where you would only have to send a simple email.
The new support ticket system has a lot of redundant steps (that search function for one) and is very time hungry, a simple email support is 100% easier and quicker. Why try and fix something that was never broken?
'Good design is as little design as possible' - Dieter Rams
