Problems installing CAD Connector Update

[v_unkauf]

I tired to install the latest version of CAD Connector, however when starting the .exe it tells me to install Amazon Corretto, which is already installed. Nothing changed after reinstalling Corretto, Upchain, reboot,... always the same pop-up warning.

Any ideas to the cause?

Thanks

[emily.caulfield]

Hi v_unkauf, I'm not sure about a cause, but an easy fix should be to just uninstall Amazon Corretto, run the installer so that it prompts for a fresh Amazon Corretto download, then install the CAD Connector. I assume you downloaded the CAD Connector installer from this page?

[v_unkauf]

I already tried this, even with rebooting. Still the same problem. I also re-downloaded the CAD Connector multiple times...

[emily.caulfield]

What if you uninstall both the current CAD connector and Amazon Corretto as well? I'm afraid I don't have any other ideas, so if the problem persists, please reach out to Autodesk Support.

[Kenny]

@v_unkauf 

Thanks for reporting the issue!
Could you provide some info following steps? So that we can try to help you out.

1. Press "windows + R"
2. input "regedit"
3. input "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\" in the navigation textbox
4. right click "JavaSoft"
5. click "export..."
6. input file name as "JavaSoft.reg"
7. share the "JavaSoft.reg" with us here
   
   

Thanks,
Kenny

[v_unkauf]

Hi Kenny, find attached the file

https://drive.google.com/file/d/1CniRuV3jpj_HILesElKqoQwYRbnrUYs7/view?usp=sharing

[jakov_kristovic · Accepted solution]

Hi @v_unkauf, I noticed you don't have required Java Runtime Environment (JRE) installed by taking a quick look at your registry entry.

The plugin should have prompted you to install Amazon Correto 8 (and automatically started downloading for you if you chose to proceed). It seems like you have tried manually installing Amazon Corretto, and downloaded JDK 21 instead.

Could you please download and run the install for Amazon Corretto 8 from https://corretto.aws/downloads/latest/amazon-corretto-8-x64-windows-jdk.msi?

You can try to install Upchain CAD Connector right after that. Let us know the result.

Thanks, 
Jakov

[v_unkauf]

Thanks, that did the trick! Somehow it showed me that I had Corretto 8 installed, but after reinstalling and rebooting it worked.

Thank you