What to do if your Trial is asking for a serial number

[LeoWarrenADSK]

If you cannot select Sign in with your Autodesk ID or do not see the Let's Get Started screen upon first launching your product, follow the steps below to reset your license method.

Steps to reset your license method:

1. Download the Autodesk Support Licensing Tool. ( Windows | macOS ).

     a. A Linux Version is available without UI in the Autodesk Support Licensing Tool guide.

2. Launch the Autodesk Support Licensing Tool:

Platform	Instruction
Windows	1. Open Windows Explorer. 2. Navigate to the folder that the tool has been extracted to and then into the AutodeskLicensingSupportToolUI folder. 3. Double click on AdskLicensingSupportToolUI.exe. 4. Depending on your Windows settings, a User Account Control dialogue may pop up asking to allow the app to make changes to your device. 5. Click the Yes button.
macOS	1. Launch terminal. 2. Change to the directory that contains the tool. 3. Then enter: sudo ./AdskLicensingSupportToolUI.app/Contents/MacOS/AdskLicensingSupportToolUI

3. Select the desired product from the list of installed products.

4. Select Reset under Select License Method.

5. Click Apply Changes.

6. Review the pop-up and ensure the license method for the selected product was changed.

7. Launch the product - you should then see the Let's Get Started Screen.

[Caldoric]

yeah, this isn't working for me. i'm trying to reset my trial version because it's been throwing a "there was a problem with the license" error every time i try to log in via autodesk ID (only had the install for a few days, and it's been doing this since the first time i tried to use it). unfortunately, the support tool says that the trial install already has a license method of "none" and thus cannot make any changes. trying to set it to something else and then reset it again doesn't help at all.

[LeoWarrenADSK]

Hi @Caldoric,

Does the error message look like the one in this article? If so, there are steps provided for the various causes of this issue - please let me know if you have any success with these steps.

If the error message is different, please can you share a screenshot and I'll investigate further,

All the best,

[Caldoric]

Yes, that's exactly the error message. I'll look at the resolution steps after I get home from work later, and see what's up. I'll keep you posted on the results thereof.

[Caldoric]

nope, none of those steps worked whatsoever. still getting the same error message every time i try to start up the program. i'm beginning to grow tired of the issue not being resolved as the available days on my trial continue to be wasted.

also, at one point the instructions you linked to dictate that one must look for "servives.msc", when it should be "services.msc" instead.

[LeoWarrenADSK · Accepted solution]

Hi @Caldoric,

I've created a support case on your behalf so a member of our support team can reach out to you directly,

Please let me know if you have any further issues or questions,

All the best,

[wlcroteau]

No