What to do if you're missing files

[LeoWarren-EDU]

When installing an Autodesk product you see "Product download consists of multiple files. 
At least one file is missing or has not been downloaded yet."

Solution:

Follow the steps in this support article.

Specific Instructions for your browser can be found on the browser support pages:
Chrome
Edge
Firefox
Safari

[scialom_2000]

Definetly not helpful.

No explanation how pop ups are related to this message and what simply to do.

[LeoWarren-EDU]

Hi @scialom_2000,

Some web browsers have pop-up blockers that can overreact and block websites/downloads that download multiple files at once. Disabling the pop-up blocker (settings may differ between browsers) allows all parts of the installer to be downloaded.

What product are you trying to install and which browser are you using? I've linked the relevant instructions in the original post for the most common browsers but I can add to this list.

I hope this answers your question, please feel free to let me know if you have any further issues.

[LeoWarren-EDU]

Hello, @scialom_2000,
Do you still require any help?

Please let me know and I would be happy to get you up and running,

All the best,

[hamshodeema]

i have removed ad block but how could i get the missing files  i cant re install the free trial 

[LeoWarren-EDU]

Hi @hamshodeema,

This may also be a pop-up blocker issue; what browser are you using?

[MHernandez559]

I also received the following error message "Product download consists of multiple files. At least one file is missing or has not been downloaded yet". The error message doesn't tell me what to do next.

[LeoWarren-EDU · Accepted solution]

Hi @MHernandez559,

This is usually an issue with your browser blocking pop-ups or multiple downloads.

I have some resources in my first post which may be of use.

What browser are you using?

[sebtian625]

Thank you for the solution. I followed the steps in the support article and checked the browser support pages for specific instructions. Everything worked perfectly after that. Appreciate the help!