What to do if you're having a connection error

[LeoWarren-EDU]

There are various causes that may result in the error message “Connect to the Internet. You must go online to continue. Please connect now.”

Steps to resolution

1. Ensure you have a reliable internet connection during activation.

2. Check your system clock and ensure it's set to the correct time.

3. Run the Autodesk licensing support tool to ensure that the required URLs are accessible.

  a. Download the Autodesk Support Licensing Tool. ( Windows | macOS ).

     I. A Linux Version is available without UI in the Autodesk Support Licensing Tool guide.

   b. Launch the Autodesk Support Licensing Tool:

Platform	Instruction
Windows	1. Open Windows Explorer. 2. Navigate to the folder that the tool has been extracted to and then into the AutodeskLicensingSupportToolUI folder. 3. Double click on AdskLicensingSupportToolUI.exe. 4. Depending on your Windows settings, a User Account Control dialogue may pop up asking to allow the app to make changes to your device. 5. Click the Yes button.
macOS	1. Launch terminal. 2. Change to the directory that contains the tool. 3. Then enter: sudo ./AdskLicensingSupportToolUI.app/Contents/MacOS/AdskLicensingSupportToolUI

  c. Select the Connections Tab.

  d. Click Check URLs.

  e. Identify any URLs that aren't accessible (highlighted in red).

  f. Open connections to the blocked URLs – You may need to consult your IT/System Administrator.

3. Additional things to check are network hardware, software and software updates. Please consult with your IT/System Administrator. Further details can be found in this article covering software, system updates and software incompatibilities.

[LeoWarren-EDU · Accepted solution]

If you have any further questions regarding connection errors or find the above guide does not resolve your issue, please create a topic or reply to this post - we'd be happy to help!