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Unable to run installer for Maya 2025 Trial

davidmatias2001
Explorer

Unable to run installer for Maya 2025 Trial

davidmatias2001
Explorer
Explorer

Hi everyone! 

I have been trying for quite some time to get Maya installed. On the first try I got an error saying it was unable to create the installer. I followed any articles I could find to fix the issue. Even running services.msc and starting the autodesk service host manually. 

In the end the furthest I got was run the offline installer which says created installer sucessfully. When I click to run the installer it opens for a bit, showing a rotating loading wheel with "preparing" and then it closes by itself.

I would appreciate anyone who could point me to the right direction.
I hope I don't have to format my pc as it would imply wasting 3/4 days just downloading every app and backing up all my work files.

Extra Debugging Notes:
-My 2Tb SSD is not full, it has 300+Gb left.
-I have tried turning off firewall and internet, and alternate those + adding the folder of installer to trusted in my antivirus. (using kaspersky)
-I have tried cleaning and deleting any and every autodesk related folder and temp files.

I'll be available if there is any more information you need to be able to help me!

Thank you for your time!

 

Original Title: Unable to run installer
Title changed by @LeoWarren-EDU to improve clarity.

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Accepted solutions (1)
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Replies (4)

pendean
Community Legend
Community Legend
why not try direct downloads of the TWO huge required files for MAYA2025 here, see if that helps
https://forums.autodesk.com/t5/installation-licensing/2025-product-download-links/m-p/12665877#M2776...

LeoWarren-EDU
Community Manager
Community Manager

Hello, @davidmatias2001,

 

Welcome to the Autodesk Community!


Did the links and download methods shared by @pendean help you and answer your question? 

If yes, please click on the "Accept as Solution" button. Then also other community users can easily find and benefit from the information. 

If not, please don’t hesitate to give an update here in your topic so all members know what the progression on your question is and can suggest the next steps that might be helpful for you to achieve what you´re looking for. 

 

All the best,

Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'

Leo Warren
Community Platform & Operations Manager
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette

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davidmatias2001
Explorer
Explorer
Accepted solution

Hello! I've been able to solve the issue by formatting my disk. I couldn't get any of the many possible solutions I found online to work unfortunately. I have a suspicion something went corrupt during the installation of a puglin.
Thank you for the help regardless!

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LeoWarren-EDU
Community Manager
Community Manager

Hi @davidmatias2001,

 

Thank you so much for letting the Community know you resolved the issue.

 

See you in the Community!

Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'

Leo Warren
Community Platform & Operations Manager
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette

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