UNABLE TO INSTALL

[ndkhanh0802]

Hi Autodesk Support 
How can I fix this problem

[LeoWarren-EDU]

Hi @ndkhanh0802,

Welcome to Autodesk Trial Connect!

Have you seen the article for this error message? If not, I would recommend following the steps included, particularly the solutions regarding the Downloads folder and ODIS.

If you have tried the above article, any further details, such as screenshots and the log file, would be really helpful in investigating the cause.

I look forward to hearing back,

All the best,

[LeoWarren-EDU]

Hello, @ndkhanh0802,
Did my previous post help you and answer your question? 

If yes, feel free to click on the button "Mark as Solution". Thus, other users can also benefit from the information. 

In case you still need help, please feel free to provide an update here so we as Community know how we can help you best moving forward.

All the best,

[ndkhanh0802]

Hello, LeoWarren-EDU,

I've already followed these steps but still unable to install.

Best regard.

[LeoWarren-EDU · Accepted solution]

Hi @ndkhanh0802,

Can you share the installation log file? We have steps here to help you find it on your computer.

I look forward to hearing from you,

[LeoWarren-EDU]

Hi @ndkhanh0802,

I see you marked my response as the solution. Can you share how you resolved the issue so future Community members can benefit?

All the best,

[tcgoosen1]

Hello all, 

Please assist. I have the exact same issue on Windows 11 - trying to install the trial of Revit 2025.

Windows defender turned off. No VPN. Have moved the file out of the downloads folder.  

How do I go about resolving this?

Thanks in advance.

[LeoWarren-EDU]

Hi @tcgoosen1,

We have an article with step-by-step solutions for the potential causes of this error message; I've linked to it here.

If you've already tried all of the solutions in the article, can you share the log files from the installation? We have a guide on how to do this here.

I look forward to hearing from you,

[LeoWarren-EDU]

Hi @tcgoosen1,

Did you manage to install Revit 2025? Please feel free to reach out if you still need help installing - I'd be happy to help.

All the best,

[rootedabr]

Says my AutoCad cant load because of my Mac doesnt meet operational systems?

[tcgoosen1 · Accepted solution]

Yep, fixed. Blocked registry files of all Autodesk exes needed to be
deleted. Autodesk installer needed to be removed and reinstalled.

[pscook8JQDF]

help. i cant open revit on my new pc nor macbook air?

[LeoWarren-EDU]

Hi @pscook8JQDF,

Can you share a screenshot of the error message you are seeing?

I look forward to hearing from you,

[LeoWarren-EDU]

Hi @pscook8JQDF,

Did you manage to get up and running with Revit? Please don't hesitate to reach out if you need any assistance.

All the best,