autoudesk fusion software problem, i can't open the software to use

[peterTDA6X]

when i installed the software , i also log it , and have the ID and entrance it . but after i input the account , it is right ,but also can't open it .here is the pictures

 

[baconroger_one]

ditto

[LeoWarren-EDU]

Hi @peterTDA6X and @baconroger_one,

Thanks for reaching out on Autodesk Trial Connect,

What happens when you click the retry button?

Are you seeing a browser pop up asking you to open 'Autodesk Identity Manager'? If so, can you click 'Open Autodesk Identity Manager' or words to a similar effect?

If you do not see that pop-up or the above does not work, can you change your default browser? It's entirely possible that a pop-up blocker or other browser setting is preventing this pop-up from appearing.

I hope this helps solves the issue, if you are still experiencing this issue, please let me know and I'd be happy to help,

All the best,

[LeoWarren-EDU]

Hello, @peterTDA6X and @baconroger_one, 
 

Did my previous post help you and answer your question? 

If yes, feel free to click on the button "Mark as Solution". Thus also other users can benefit from the information. 

In case you still need help please feel free to provide an update here so we as Community know how we can help you best moving forward.

All the best,