ADD DOCUMENTS

[nir_arad_79]

HI 

Documens adding is stuck .

Docs->Add documents - the window popping up but theres a sign of never ending processing.

i wanted to add document to my model but i cant .its a big problems. 

no guide for pumps no date to end the insurance of equipment . please fix it.

[jessica_smith]

Hi @nir_arad_79 !

Does the same thing happen when you try this in incognito? If it works in incognito, then I would try clearing your cache and a hard reload on your browser.

If you're not already using it, try Chrome, which is the most stable.

[nir_arad_79]

Jess hi .

it doesnt work if i on incognito

the word in the upper left says incognito

and this is the screen i see

[jessica_smith]

Hi @nir_arad_79 ,

What do you admin access to the docs account? If you have admin access to the docs account and cannot attach documents, please submit a support request here.

[nir_arad_79]

Im a regular user . I registered to autodesk. Please explain more or direct me to read about admin docs account. 

I thought its a simple problem only to press some buttons and attach pdf to items. 

Thnx

[jessica_smith]

@nir_arad_79 sure. So your permission level in Autodesk Docs is factored in when accessing files (models, pdfs, etc.) from the Docs project via the model upload and docs dialogue box in Tandem. To upload files from the Docs project to Tandem, you need administrative access to Docs. This is by design. Picture below of where to check this in Docs.

[nir_arad_79]

Jess hi. 

We have different screens i saw that your main one is: "autodesk construction cloud" and  mine is tandem.

I tried two ways to add docs:

1.File-import model -autodesk docs

2.Docs-add documents.

Both of the tries becomes with never ending process . 

thanx for help

[jessica_smith]

Yes! That is correct because permissions/levels of access to Autodesk Docs matter when trying to add documents to your digital twin in Autodesk Tandem. For a user to add documents to Tandem from Docs, they need to have administrative permissions in Docs. So, I would check your access level to Docs.

If you haven't ready, please review our Docs page on the Autodesk Knowledge Site (AKN)

If you have administrative permissions and have followed the steps outlined on AKN please submit a support case here.

[nir_arad_79]

HI Jess it still not working. maybe you want to do a anydesk or zoom or something else so i will show u .

and it isnt working in 2 different computers.

i files an issue to autodesk help but they said they want me to look here at the forum .

no one solved my simple task to add pdf to my project so i can assign pdf to asset 

[nir_arad_79]

NOW IT WORKS.

THANX !

[jessica_smith]

Hi @nir_arad_79 ,

Thanks for letting me know. i'll be sure to nudge the team.

In the meantime, the day after you contacted me, we released direct file upload. See the picture below from the What's New section of the home screen in Tandem. I hope this feature is what you are looking for. If you have any feedback, please feel free to share it here.

[nir_arad_79]

Hello jess long time no see.

a new issue 

the doc was uploaded its in my facility but when i try to attach the doc to an asset  

for example a lighting fixture catalog to a lamp . i cant.

because there isnt a link field in parameters .

"all discipline-> link to documents is not exist 

youre tandem is gr8 you can assign links but look at mine

i cant.

please help me t assign the specific catalog to my light.

by the way this example i show here says that all of the docs cannot be assigned to assets

very bad.

(:

[jessica_smith]

Hi @nir_arad_79,

There are a few steps that need to be done before you can simply attach a document to the element.

1. Create a link parameter; click here to learn more.
2. Assign the newly created Link parameter to all the classifications that need it in the facility template.
3. Update the facility template for the facility that is utilizing it.
4. Make sure all documents have been uploaded to the facility
5. Attach the document to the element via the link parameter created in Step 1.

I hope that helps. After reviewing the provided documentation, please let me know if you have any questions.

[nir_arad_79]

yes as usual you help each time , and i succeeded with  your instruction to add a pdf to asset