Maintenance to Single User Delay

[c.bergthold]

My network maintenance plan renews in May. With the switch being pushed back to August, will I be able to trade in prior to my next renewal in May of 2021?

[lynn_zhang]

Hi @c.bergthold , thanks for your question!

Yes you will be able to trade in. Depending on what date your current maintenance plan expires, you can refer to below options:

Current Offering	Expiration Date	Action at Renewal
Standalone or network maintenance plan	Before May 7, 2020	Until May 7, move to subscription through the Move to Subscription program
Design & Creation Suites on standalone or network maintenance	Before May 7, 2020	Until May 7, move to a subscription for an industry collection through the Move to Subscription program
Network maintenance plan	Between May 7 - August 7, 2020	Trade in network maintenance seat for one standard subscription through maintenance trade-in offer
Network maintenance plan	After August 7, 2020	Trade in one network maintenance seat for two standard subscriptions through multi-user trade-in offer

You can find more details in Transition to Named User FAQ. Let us know if you have any further questions!

[c.bergthold]

So if I want to get two for one I have to wait until my May 2021 renewal?

[lynn_zhang · Accepted solution]

Hi @c.bergthold 

Short answer is yes. Assuming your renewal is after May 7th, you can either (1) renew your current maintenance plan, or (2) take the Maintenance Trade-in to multi-user subscription. When your next renewal comes around (May 2021) you will still be eligible for the 2 for 1 trade-in offer, since this is considered your first renewal after August 7th, 2020.

Hope this helps!