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Hi MDTTyler
Please open the Terminal, type the following command and post the output here:
cat /usr/discreet/sw/log/sw_dbd.log
Thanks!
Robert.
Robert Adam
Program Manager
Please open the Terminal, type the following command and post the output here:
cat /usr/discreet/sw/log/sw_dbd.log
Thanks!
Robert.
Robert Adam
Program Manager
So this was even before creating a single project in Smoke, right?
Looks like your stone+wire database didn't install properly.
Do NOT do this if you have existing projects you wish to keep!
Here's what I recommend doing:
1. Use the uninstaller to uninstall Smoke.
2. Open the Terminal app from the Applications > Utilities folder.
3. Type this command in the Terminal:
sudo rm -rf /usr/discreet/
4. Restart your Mac and reinstall Smoke.
Let me know if this helped.
Robert.
Robert Adam
Program Manager
Looks like your stone+wire database didn't install properly.
Do NOT do this if you have existing projects you wish to keep!
Here's what I recommend doing:
1. Use the uninstaller to uninstall Smoke.
2. Open the Terminal app from the Applications > Utilities folder.
3. Type this command in the Terminal:
sudo rm -rf /usr/discreet/
4. Restart your Mac and reinstall Smoke.
Let me know if this helped.
Robert.
Robert Adam
Program Manager
Hi Chaoticpit
Let's also check the other logs and the config files:
1. Open the Terminal app from Applications > Utilities and type:
2. Post any errors here.
3. Type:
4. Type
Regards,
Robert.
Robert Adam
Program Manager
Let's also check the other logs and the config files:
1. Open the Terminal app from Applications > Utilities and type:
cat /usr/discreet/sw/log/sw_probed.log
2. Post any errors here.
3. Type:
cat /usr/discreet/sw/cfg/sw_framestore_map
4. Type
cat /usr/discreet/sw/cfg/sw_storage.cfg | grep ID
Regards,
Robert.
Robert Adam
Program Manager
Hi Douglas.
There are no error messages. That's strange.
Can you please also post the output of this command:
Also, open the Smoke Setup app and go to the "Media Storage" tab. Do you have more than one entry in the list?
Look at the "Location" field for each entry and then open Finder and make sure that the folder exists and can be opened. Pay attention to the drive name, make sure it's exactly as entered in the Smoke Setup app. Sometimes following a crash, Mac OS tends to alter the name of attached drives.
Regards,
Robert.
Robert Adam
Program Manager
There are no error messages. That's strange.
Can you please also post the output of this command:
cat /usr/discreet/sw/log/sw_dbd.log
Also, open the Smoke Setup app and go to the "Media Storage" tab. Do you have more than one entry in the list?
Look at the "Location" field for each entry and then open Finder and make sure that the folder exists and can be opened. Pay attention to the drive name, make sure it's exactly as entered in the Smoke Setup app. Sometimes following a crash, Mac OS tends to alter the name of attached drives.
Regards,
Robert.
Robert Adam
Program Manager
Hi Pitchapa.
That's a strange error you're getting. I've seen that in a few cases before and the solution was to completely remove and reinstall Smoke. You say you've already done that and it still does not work.
Did you have any previous versions of Smoke installed before you installed the latest version?
Also, does that computer currently have a wired network connection or is it wireless?
What do you get if you type this in the Terminal app?
Regarding the computer name: yes, you can change it in the System Preferences > Sharing menu, but we don't recommend changing the computer name after you have installed Smoke.
One option would be to do a clean OS reinstall. That way you wipe all traces of the previous user of your Mac and have a clean OS that only contains your settings and apps. You can name it whatever you want and then install Smoke on that clean OS.
Note that doing this will delete any projects you have created in Smoke, so make sure you only do it if you're ok with losing those projects.
Regards,
Robert.
Robert Adam
Program Manager
That's a strange error you're getting. I've seen that in a few cases before and the solution was to completely remove and reinstall Smoke. You say you've already done that and it still does not work.
Did you have any previous versions of Smoke installed before you installed the latest version?
Also, does that computer currently have a wired network connection or is it wireless?
What do you get if you type this in the Terminal app?
ping -t3 `hostname`
Regarding the computer name: yes, you can change it in the System Preferences > Sharing menu, but we don't recommend changing the computer name after you have installed Smoke.
One option would be to do a clean OS reinstall. That way you wipe all traces of the previous user of your Mac and have a clean OS that only contains your settings and apps. You can name it whatever you want and then install Smoke on that clean OS.
Note that doing this will delete any projects you have created in Smoke, so make sure you only do it if you're ok with losing those projects.
Regards,
Robert.
Robert Adam
Program Manager
Hi.
The modem is not the problem. From the Terminal output you posted earlier it looks like your Mac is able to detect itself via the network.
It's normal for Smoke not to ask about the media storage location again, because when you uninstall Smoke certain files and folders are not deleted, including the configuration file that holds the path to the media storage. The Smoke installer sees that path and doesn't ask you for it anymore.
If you don't have any projects you want to keep, please use the uninstaller to remove all versions of Smoke, then open Terminal and type:
Be warned that this command will delete all your projects!
Then restart your Mac and reinstall Smoke.
I know you've followed a similar procedure before, but try it again just in case.
Regards,
Robert.
Robert Adam
Program Manager
The modem is not the problem. From the Terminal output you posted earlier it looks like your Mac is able to detect itself via the network.
It's normal for Smoke not to ask about the media storage location again, because when you uninstall Smoke certain files and folders are not deleted, including the configuration file that holds the path to the media storage. The Smoke installer sees that path and doesn't ask you for it anymore.
If you don't have any projects you want to keep, please use the uninstaller to remove all versions of Smoke, then open Terminal and type:
sudo rm -rf /usr/discreet
Be warned that this command will delete all your projects!
Then restart your Mac and reinstall Smoke.
I know you've followed a similar procedure before, but try it again just in case.
Regards,
Robert.
Robert Adam
Program Manager
Hi Pitchapa.
There's definitely an issue with your Stone+Wire installation. If you can't install a clean OS right now and you have no projects in Smoke that you want to keep, try the solution I suggested in my previous message: uninstall Smoke then remove the /usr/discreet folder.
You might also want to open the Disk Utility app and run the "check permissions" and "repair permissions" operations on your system drive.
If you are entitled to phone support, I advise opening a support case so that one of our technicians can log into your Mac and troubleshoot this issue.
Regards,
Robert.
Robert Adam
Program Manager
There's definitely an issue with your Stone+Wire installation. If you can't install a clean OS right now and you have no projects in Smoke that you want to keep, try the solution I suggested in my previous message: uninstall Smoke then remove the /usr/discreet folder.
You might also want to open the Disk Utility app and run the "check permissions" and "repair permissions" operations on your system drive.
If you are entitled to phone support, I advise opening a support case so that one of our technicians can log into your Mac and troubleshoot this issue.
Regards,
Robert.
Robert Adam
Program Manager
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