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Sketchbook Not Loading on Chromebook

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Message 1 of 3
Anonymous
551 Views, 2 Replies
‎10-20-2020 09:55 AM

Sketchbook Not Loading on Chromebook

Anonymous
Not applicable
‎10-20-2020 09:55 AM

My daughter has been using Sketchbook daily for months without an issue.  Yesterday however the app would not load.  So we uninstalled it and reinstalled it, rebooted CBook and tried this multiple times with no success.  The app will seemingly load but will not actually open.  We did check to make sure her CBook was up to date on installs and it was.  We are at a loss.  Help.

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‎10-20-2020 09:55 AM

Sketchbook Not Loading on Chromebook

My daughter has been using Sketchbook daily for months without an issue.  Yesterday however the app would not load.  So we uninstalled it and reinstalled it, rebooted CBook and tried this multiple times with no success.  The app will seemingly load but will not actually open.  We did check to make sure her CBook was up to date on installs and it was.  We are at a loss.  Help.

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david.lau
Community Manager
in reply to: Anonymous
‎10-21-2020 06:25 AM

david.lau
Community Manager
Community Manager
‎10-21-2020 06:25 AM

Can you send us the exact model/version of the ChromeBook?   Also, what ChromeOS you are on?

 

Are you download SketchBook from the Google Play Store?



David Lau
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‎10-21-2020 06:25 AM

Can you send us the exact model/version of the ChromeBook?   Also, what ChromeOS you are on?

 

Are you download SketchBook from the Google Play Store?



David Lau
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Anonymous
in reply to: david.lau
‎10-21-2020 08:12 AM

Anonymous
Not applicable
In response to david.lau
‎10-21-2020 08:12 AM

Hey David, I had meant to add that.  Sorry.  It is a 2020 Lenovo C330 Chromebook.  Chrome OS version 86.0.4240.77

 

Thanks for any help.

Brad

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‎10-21-2020 08:12 AM

Hey David, I had meant to add that.  Sorry.  It is a 2020 Lenovo C330 Chromebook.  Chrome OS version 86.0.4240.77

 

Thanks for any help.

Brad

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