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Sketchbook keeps freezimg

3 REPLIES 3
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Message 1 of 4
Anonymous
287 Views, 3 Replies

Sketchbook keeps freezimg

I use sketchbook on windows 10 PC, and for a couple of weeks now, there have been issues. I can only draw a couple of lines before the app freezes, and the only way to fix it is to close the app and go back in again. When I go back in, everything I did is deleted. I've tried resetting and reinstalling the app, and neither of these helped. Please help!

3 REPLIES 3
Message 2 of 4
david.lau
in reply to: Anonymous

ALERT:  For users of SketchBook (UWP) that was downloaded from the Windows Store, please change your language to ENGLISH (US) and restart SketchBook after the reboot. Please let us know if this makes SketchBook usable. 

 

If this solves issue, please let us know the language your device is set at when it’s freezing/crashing.



David Lau
Message 3 of 4
Anonymous
in reply to: david.lau

It's fixed! I was previously using Australian english. Thankyou!

Message 4 of 4
will961218
in reply to: david.lau

My device uses Chinese(simple), also came into this problem, and also crashed when adding new layers. Plz!

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