problem with the Android app

[Anonymous]

hello, 

I've been using sketchbook for about 5-6 years and after it became free for all there's this problem that keeps happening to the app on my android device.

after a while the app stops going to the gallery I can't make new sketches or view old ones, the only solution is to delete the app the Autodesk sketchbook folder and everything a and download it again, all my brushes and sketches get deleted every time.

is there any way to fix this problem permanently?

[david.lau]

Please try this:

https://forums.autodesk.com/t5/sketchbook-forum/sketchbook-crashes-on-android-when-opening-the-galle...

Deleting the /Autodesk folder will delete your sketches.  It will also allow SketchBook to be reset to default on first launch.

[Anonymous]

yes, this is my problem. is there no way to stop it instead of losing all my preferences and gallery every few weeks?

[david.lau]

Hopefully, it will be OK after you reset SketchBook on Android the one time.

[Anonymous]

its been like this for almost a year I think, I keep resetting it every time. so there's no solution to this problem other than that?