My Artwork is gone

[Anonymous]

I have been using the autodesk app on my iPhone 6s+ - and I have IOS 10.2.1 - for almost a year now to do my artwork and make comics on. And today I had to uninstall and reinstall the app. I assumed that since I have an account when I signed back into that account my art would be there. But it wasn't. It's all gone. I have no new update for two web comics. I have no artwork to continue working on. I have nothing. And I would like to know if there is any way to get it back. And if there isn't then I give up. I will no longer use autodesk and I will be forced to quit my comics for as long as it takes me to find a new platform and redraw more than one-hundred pages. And if anyone knows how hard that is then you will understand. Thank you.

[david.lau · Accepted solution]

I am sorry to tell you that the sketches are gone.  If you delete and reinstall the app, you delete the work in the Gallery.

Backup (iOS)

For iOS, the best method is to use the iCloud:

https://www.sketchbook.com/help/knowledge-base/how-save-your-work/
https://www.sketchbook.com/help/knowledge-base/use-icloud/

Saving versions of the artwork

To save a copy or version a file on the Mobile platform:

a. Start Sketch
b. Go to Gallery and start a new Sketch, It will ask you to save the file.
c. Go to the Gallery and start a new Sketch again and it will ask you to save the file.
d. Open the first Sketch and work on it.
e. Go to Gallery and start new sketch and choose the "Save as a Copy" option.