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Login Issues

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Anonymous
212 Views, 1 Reply
‎05-14-2019 10:15 AM
‎05-14-2019 10:15 AM

Login Issues

Apparently a new version auto-updated and I am presented with a login screen at startup.  When I enter credentials, the login screen goes white and hangs.  I can close and use full function, but I have lost the ability to send images to the gallery from other apps.  Ideas?

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david.lau
Community Manager
in reply to: Anonymous
‎05-15-2019 08:05 AM
‎05-15-2019 08:05 AM

ALERT:  For users of SketchBook (UWP) that was downloaded from the Windows Store, please change your language to ENGLISH (US) and restart SketchBook after the reboot. Please let us know if this makes SketchBook usable. 

 

If this solves issue, please let us know the language your device is set at when it’s freezing/crashing.

 

NOTE:  Can you also try the DESKTOP version of SketchBook?  The download is here:

 

www.sketchbook.com/thankyou



David Lau
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