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Layers manager issue

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Message 1 of 3
Anonymous
419 Views, 2 Replies

Layers manager issue

Something has been wrong with my mobile app for Sketchbook since I first downloaded it back in August. I have a Galaxy Note 8, and the layers manager has never worked properly. When I click the Layers button, the bar pops up on the side, but often it is partly cut off. It freezes on the screen. I am often unable to add new layers, hide layers, or move the order of layers. It has considerable lag, even when I've closed out all other open apps. I don't have issues like this with any other apps on my phone, including other drawing apps. Attached is a video of the issue. 

 

Can anyone help me?

 

Android version 8.0.0

Samsung experience version 9.0

 

2 REPLIES 2
Message 2 of 3
david.lau
in reply to: Anonymous

I will need to know the following:

 

Android via Settings > About Device
1. Model Number 
2. Android Version

 

Android: SketchBook Version via Settings > Application Manager > SketchBook



David Lau
Message 3 of 3
Anonymous
in reply to: david.lau

Model Number SM-N950U

 

Android Version 8.0.0

 

Android Sketchbook Version 4.1.14

 

Sorry for the delayed response. It has been a crazy week.

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