How can I get rid of this Blob?

[Anonymous]

So I opened up sketchbook today and saw this *insert video here* How can I get rid of this blob? Like...I can't SEE what I'm drawing. This is so stupid it has to be a glitch from the update...RIGHT??? Kinda sucks cause the update was pretty cool. I can't use this program anymore if this blob doesn't go though. 

I work on a surface book 2. I tried messing with the preferences/app settings and there's nothing to change it.

[david.lau]

We need to know the EXACT model of your Surface Pro 2 and the system specs (RAM/Video Card).

[Anonymous]

It's a surface book 2, not a pro.

The model: Surface Book i5 Model 1832

System Specs....Not sure...I'm not that good at this stuff here's a screenshot.

[david.lau]

Does this happen with all brushes?

Can you export and .zip one of the brushes and send it to us?

Can you try to reset SketchBook to default?  [=] > Preferences > Factory Default

[Anonymous]

Yeah it's every brush.

I reset it but it's still showing the blob for every bursh.

I'm not really sure what you mean by exporting and zipping but I think I got it right? The file will be connected to this.

[Anonymous]

I'm having the same issue, maybe it's some sort of glitch from the recent update?

[david.lau]

@Anonymous Are you on a Surfacebook 2 as well.

@Anonymous  Thanks for the .zip file.  It helped.  I am trying to ascertain if it's a device specific issue.  I am not getting this on SurfaceBook 1 and older Surface Pro's.  i.e. 3/4

[david.lau]

Go to Control Panel > Search for "Nvidia".  Change graphics settings to always use High Performance Graphics.

[Anonymous]

they added a handy cursor for you! you're supposed to love it! (i stopped using the sketchbook app because they refuse to allow me to remove the cursor... 'free' sketchbook, ugh. i bought a physical dvd of sketchbook for windows a couple years ago, never getting rid of THAT gem!

[Anonymous]

The Nvidia thing doesn't exist on my computer. But I messed with the system graphics for the sketchbook app (set it to high) and it's still doing the blob thing. It actually glitched out/crashed a few times while opening the file....is that gonna be an issue from now on too?

[david.lau]

I have been working with a developer and I can see the issue now.  Can you try using the "Pencil"?  it is the first 'brush'.  It should not happen on that one.  Paintbrush will have the blob.  To confirm the brush, just hover over it to get the name.

[Anonymous]

I have a wacom mobilestudio tablet.

[Anonymous]

I can't use the pencil for inking...the lines aren't bold enough. It's doing the same thing as the other brushes it's just too small to noticed as much as the others. Which is also a problem cause it's too small to ink with. I do my lines very thick so I keep a big size, that's why I'm having this issue in the first place. The brush I'm trying to use is the inking pen. Also the program crashed twice while looking for the brush name. Dunno what's that about, it wasn't happening yesterday.

I'm sorry if I sound a little passive aggressive but I do this as my job. I want to get this situated with else I'm gonna go to another program cause I can't wait for another update to finish a commission. I was a paying customer before sketchbook went free so it's not like I hate the app. I think it's really good and the new perspective tools are really cool, it's just unusable at the moment.

[david.lau]

The only option is to use the desktop version of SketchBook.  It has options to turn off Brush Preview.  The version also has a lot more options than the Windows Store version of SketchBook.

[david.lau]

The only option is to use the desktop version of SketchBook.  It has options to turn off Brush Preview.  The version also has a lot more options than the Windows Store version of SketchBook.

[Anonymous]

Where do I install the desktop version? Or how do I get it?

[Anonymous]

Hi David,

I agree with the original poster in that this makes inking virtually impossible - you simply cannot see where the existing linework is.

The desktop version does not to the best of my knowledge have pen mode, and this makes it very difficult to use for drawing on a touchscreen because of the lack of palm rejection.

What I've observed is that in the Windows store version all brushes have a preview under the cursor, and variable width brushes show the maximum possible size, which can be huge compared to the linework beneath.

I'd encourage your dev team to add the option to turn this off into the Windows store version, as the other updates like the perspective guides look amazing, but this one change has rendered the software unfit for purpose.

This has caused a real problem for me too, as I also have previously bought Sketchbook on a couple of different platforms, and this update has severely impacted my ability to do my day job.

Surface Pro 3, Win 10

[david.lau]

We are aware if the issue and we are working on a fix.   Interim, you can turn off off touch if you use the "DESKTOP" version of SketchBook.  You need to use a space bar to navigate the canvas.

https://support.microsoft.com/en-ca/help/4028019/windows-enable-and-disable-your-touchscreen-in-wind...

I have used this workflow before and it's pretty good. No need to reboot computer to turn on/off touch.

[Anonymous]

Hi David, 

Thanks for the update. 

Is there any timeline on when this fix will be rolled out?

[david.lau]

We have just released an update on Android/UWP (Windows Store) update to address this issue.